Intelligent Suite of SearchUnify Autonomous AI Agents
Engineered for exceptional support, seamless self-service, and better ROI
From accurately extracting text and intent from customer queries to delivering resolutions before issues escalate, our AI agents work hand-in-hand with your support team to delight customers and drive success.
Harnessing the power of Generative AI and LLMs, these AI agents redefine how businesses operate by eliminating rigid workflows and the need for complex coding. With the ability to anticipate customer needs, address challenges proactively, and adapt dynamically, they transform static processes into intelligent, agile systems that boost efficiency, enhance insights, and maximize productivity.
Built on Agent Engineering principles, these AI agents are designed with clear purpose, actions, capabilities, and orchestration to autonomously perform complex tasks and make independent decisions. Unlike prompt engineering, which focuses on optimizing language model interactions, these AI agents understand their environment, set goals, and act to achieve them, thereby fueling intelligent automation and scalable business efficiency.
These AI agents automatically learn from customer interaction patterns and agent feedback, ensuring continuous improvement. By analyzing execution data, they identify inefficiencies and adjust workflows in real-time. With both self-triggered and human-in-the-loop feedback, these agents refine processes, making task execution smarter and more efficient.
Human expertise, combined with the power of AI agents, serves as the foundation for key decision-making. While AI agents autonomously execute tasks, human oversight is critical for guiding strategic objectives and ensuring alignment with business goals. This synergy creates a balanced system, driving operational efficiency, maintaining high standards, and fostering continuous improvement across business operations.
Knowledge Discovery AgentRAG
Sentiment Analysis
Entity Detection
Support Assist AgentCase Sentiment
Case Sentiment
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Conversational AgentQuery Rephrasing
Dialogue Management
Intent Recognition
Knowledge Creation AgentTitle Generation
Summary Generation
Content Formatting
KnowledgeNew vs Known
Knowledge Gap Analyzer
Performance Metrics
Our AI agents utilize advanced natural language processing (NLP) and AI-driven data extraction techniques to process unstructured formats. Whether parsing customer emails, extracting tables from PDFs, or analyzing long-form contracts, they automate repetitive tasks, improve data accuracy, and streamline enterprise document management.
Absolutely! Our AI agents leverage intelligent workflow automation and context-aware decision-making to manage customer support inquiries efficiently. By prioritizing cases based on urgency and dynamically adapting to real-time conditions, they enhance customer service experiences and operational agility.
Built for seamless system orchestration, our AI agents unify data from diverse platforms like Salesforce, SAP, and other ERP/CRM systems. They break down data silos, optimize workflows, and enable end-to-end process automation for businesses across industries.
Equipped with AI-powered anomaly detection and advanced algorithms, our agents can identify and resolve exceptions such as payment discrepancies or missing information. They autonomously propose resolutions and escalate complex scenarios to human experts, ensuring minimal disruption in high-stakes workflows like finance and operations.
Unlike brittle traditional systems, our AI agents employ adaptive learning capabilities to handle UI changes in real-time. Whether it’s evolving web portal layouts or updated software interfaces, they ensure consistent performance without manual intervention, reducing operational downtime in IT and customer-facing processes.
Yes! Our AI agents use machine learning (ML) and cognitive AI capabilities to interpret, analyze, and summarize large datasets. They automate knowledge-heavy tasks, enabling faster data-driven decisions, improved business intelligence, and productivity gains across industries like finance, healthcare, and retail.
Let AI agents handle the hassle, while you bask in the rewards of seamless operations!
