Mountain View, CA | October 11, 2024 – Bettermode, a leading online community platform, and SearchUnify, an enterprise agentic platform by Grazitti Interactive, today announced a strategic partnership to enhance community search experiences and engagement. This collaboration will provide organizations with a solution that empowers customer support, improves self-service capabilities, and drives community interaction through cutting-edge Agentic AI technology.
Bettermode is a next-generation community platform fostering deeper connections between businesses and customers. The platform enables companies to create customized online communities where users can effortlessly exchange ideas, find solutions, and collaborate effectively. Its intuitive interface and extensive customization options empower brands to curate a community experience perfectly aligned with their unique goals. By seamlessly integrating with existing business tools, Bettermode supports streamlined workflows, enhances customer self-service, and encourages meaningful engagement through discussions, user-generated content, and knowledge sharing.
A Powerful Synergy: Combining Community and AI
This partnership unites SearchUnify’s advanced GenAI capabilities with Bettermode’s customizable online community platform, delivering a range of benefits to organizations:
- Enhanced User Experience: A seamless and intuitive search experience empowers community members to find the information they need quickly and efficiently.
- Improved Knowledge Discovery: The integration facilitates the discovery of relevant content within the community, including discussions, articles, and valuable resources.
- Increased Engagement: Active community participation is fostered by making it easier for members to connect, share insights, and engage in meaningful dialogue.
- Actionable Insights: Search analytics provide a deeper understanding of community behavior, enabling organizations to identify trends and optimize their content strategy for maximum impact.
“Content discovery and search are critical pillars of successful customer engagement and support. As AI transforms how businesses interact with their customers, Bettermode offers its own AI-driven search solutions. Our partnership with SearchUnify takes this further, giving businesses greater control to fine-tune search results and deliver highly customized, AI-powered engagement that connects users with the right content faster,” said Soheil Alavi, Chief Product Officer at Bettermode.
“Partnering with Bettermode marks a significant step forward in our mission to redefine customer engagement,” said Vishal Sharma, CTO of SearchUnify. “By combining our GenAI-driven search capabilities with Bettermode’s dynamic community platform, we are empowering businesses to deliver a seamless and interactive experience that not only enhances self-service support but also cultivates deeper, more meaningful relationships with their customers.”
About Bettermode
Bettermode is an all-in-one customer community platform that helps businesses streamline customer experiences, build stronger customer relationships, and improve customer retention. Offering a unified suite of engagement tools, including comprehensive analytics, robust customization options, and a rich app ecosystem, Bettermode enables businesses to expedite community building using templates for various spaces, including discussions, Q&A forums, events, groups, and help centers. Trusted by thousands of businesses worldwide, including IBM, ASUS, ConvertKit, and Leboncoin, Bettermode empowers companies to elevate their customer engagement to new heights.
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, powered by generative AI, machine learning and an insights engine. The platform offers a suite of GenAI-driven products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
