Grazitti’s Flagship Product, SearchUnify Knowbler, has been recognized for demonstrating excellence in the knowledge management sphere, with the power of ML and GenAI.
Mountain View, CA | July 11, 2024 – Grazitti Interactive’s unified cognitive platform, SearchUnify, is pleased to announce that it has been cited in ‘The Knowledge Management Solutions Landscape, Q3 2024’ report, for its cutting-edge knowledge management solution, Knowbler.
This year, a total of 20 Knowledge Management vendors were listed in the report. The report provides an overview of each vendor including Geographic Focus, Industry Focus, and Deployment Options (e.g., on-premises managed service, on-premises client-managed, hosted, private software as a service [SaaS], and multi tenant SaaS). Grazitti Interactive’s SearchUnify Knowbler is recognized among notable solutions for its agile knowledge management capabilities.
The breakthrough of GenAI and Large Language Models (LLMs) has redefined enterprise knowledge management. With the ability to process and auto-generate human language, these technologies accelerate knowledge creation, significantly reducing the burden on knowledge workers. Beyond this, Knowbler excels in reviewing and optimizing knowledge with its advanced ML-powered content health checks, KM performance metrics, agent activity metrics, and LLM-powered knowledge graph visualization. Notably, Knowbler is the only solution recognized in the Forrester landscape report for its intelligent knowledge graph visualization, which provides a visual mapping of case classification clusters and highlights the overlap of content within the knowledge base applicable to solving known issues.
“With the increasing significance of knowledge management, organizations are seeking a comprehensive solution capable of systematically managing the end-to-end knowledge management lifecycle,” says Alok Ramsisaria, CEO of Grazitti Interactive. “Knowbler was meticulously designed with this approach in mind, and we are honored to have it recognized in the esteemed Forrester report.”
“From auto knowledge capture and creation capabilities to GenAI-powered knowledge graph visualization, Knowbler has come a long way. Our customers are currently leveraging it to improve knowledge worker efficiency, elevate their content quality, bridge knowledge gaps, and more” states Vishal Sharma, CTO of SearchUnify. “ This prestigious recognition motivates us to continuously enhance our product to help enterprises efficiently streamline their knowledge workflows. We are currently working on advanced features, including Automated Topic Recommendations from Case vs. KB Visualization Graph, Knowledge Linking Accuracy, and a Multiple Authors Interface to facilitate collaborative content creation.”
To read the full report, click here.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.