Heretto and SearchUnify partner to elevate content adoption and transform the self-service landscape.
Mountain View, CA | December 07, 2023 – Heretto, a leading SaaS-based component content operations platform, announced a strategic partnership with SearchUnify, a leading unified cognitive platform that powers cognitive search and a suite of AI-powered products, to elevate content discovery and hyper-personalization for end users, with a unified view of information.
Heretto is an end-to-end, cloud-based solution utilizing “Etto” embedded Gen AI and a robust set of integrations to create, manage, and deploy technical documentation and help content for self-service at scale. This increases customer satisfaction, organizational efficiency, and enables enterprises to publish real-time, role-based, omni-channel content.
SearchUnify, leveraging the power of next-gen machine learning and generative AI algorithms, fuels intelligent self-service experiences for customers, employees, and partners by making relevant content easily findable for them. Its unified cognitive platform integrates content spread across disparate sources – such as communities, websites, help portals, learning management systems, CRMs, knowledge bases, project management systems, product roadmap software, and collaboration tools, and makes the most relevant content quickly and easily discoverable, understanding the query, context, user profile, and history.
Together, Heretto and SearchUnify will empower leading enterprises to unlock next-level self-service experiences. The partnership will help Heretto’s users aggregate information from diverse sources, understand customer context, and create personalized content based on their profiles. This will accelerate information discovery and content adoption and foster improved customer satisfaction, informed decision-making, and streamlined knowledge management within Heretto’s ecosystem.
“Capturing and transforming enterprise knowledge into valuable self-help content is a highly effective customer support strategy. However, the challenge lies in content fragmentation across disparate repositories,” says Vishal Sharma, CTO of SearchUnify. “Our partnership with Heretto will enable organizations to seamlessly aggregate, create, and deliver relevant information in real-time, thus elevating the customer experience several notches up,” he adds.
“We are excited to partner with SearchUnify, combining Heretto’s AI-enabled content operations platform with SearchUnify’s cutting-edge AI and cognitive search capabilities. By harnessing the power of Heretto’s ability to deploy content at scale and SearchUnify’s ability to discover that content, we aim to redefine how enterprises create, manage, and deliver content. ” – Patrick Bosek, CEO of Heretto.
About Heretto
Heretto is a leading cloud-native and AI-enhanced Component Content Management System designed to optimize creating, controlling, and deploying knowledge, product, and learning content for companies with complex products and services for global audiences. It helps organizations achieve truly scalable enterprise content infrastructure and personalized technical content delivery across industries. Their mission is to help our customers create better knowledge experiences for better customer experiences, better employee experiences, and deliver demonstrable ROI for organizations.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.