Mountain View, CA | May 19, 2024 – Khoros, a global customer engagement software company, selects SearchUnify, a unified cognitive platform by Grazitti Interactive, to improve content discovery experiences on their community platform, Atlas.
Khoros is a platform for digital-first customer engagement. With more than 20 years of experience, they are a global leader revolutionizing CX with software and services for digital care, messaging, chat, social marketing, and online communities. With their next-generation community, Atlas, they equip users with relevant self-help content and updates regarding their product releases.
Integration of SearchUnify’s cognitive search in the Khoros community will make user search experiences more personalized, intuitive, and contextual. How? It allows users to search multiple content repositories from a single search console within the community, thereby improving the content discovery experience. Additionally, its granular user permission controls will empower Khoros to manage content access effectively, ensuring a secure and personalized search experience for all users.
“At SearchUnify, our core objective is to empower enterprises to deliver exceptional support and self-service experiences. Partnering with Khoros to elevate their search workflows and overall community engagement is incredibly exciting. Through the synergy of advanced technologies and support excellence, coupled with Khoros’ expertise in fueling digital customer experiences, we are collectively driving the customer support sphere to new heights,” says Vishal Sharma, CTO, SearchUnify.
“Our longstanding collaboration with Khoros has been instrumental in our growth. We’re proud to be part of their journey, equipping modern users with relevant and personalized experiences,” says Alok Ramsisaria, CEO, Grazitti Interactive, SearchUnify’s parent company.
About Khoros
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
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