Empowering decision makers with essential metrics to analyze the adoption of Agent Helper, assess its usability, and calculate the ROI.
Mountain View, CA | November 20, 2024 – SearchUnify, an enterprise agentic platform, recently equipped its autonomous agent assist solution, Agent Helper, with advanced adoption analytics to fuel strategic, data-driven decision-making and enable proactive enhancements in support operations.
Success in today’s customer-centric landscape demands more than just implementing support tools—it requires leveraging them strategically to maximize customer lifetime value and minimize churn. Product analytics are the cornerstone of this approach. At SearchUnify, we recognize that real business impact comes from insight-driven adoption. That’s why, beyond delivering Agent Helper as a high-performing assistive tool, we offer an in-depth Agent Adoption Report.
The Agent Helper Adoption Report delivers critical metrics that empower decision-makers to evaluate Agent Helper’s uptake among support teams, measure usability, and quantify ROI. The report includes two focused sub-reports: Agent Helper Adoption Metrics and Average Time to First Response Metrics, providing a comprehensive view of the tool’s impact on support efficiency and business outcomes.
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Agent Helper Adoption Metrics provide insights into how widely Agent Helper features are used, measuring their impact on case resolution and workflow efficiency. Key metrics include Total Closed Case Volume, Closed Case AH Adoption, Response Assist Adoption, Intelligent Swarming Adoption, and Case Summarization Adoption.
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Average Time to First Response Metrics track the speed of initial responses to support cases, highlighting support promptness. Key metrics include Total Case Volume, Average Time to First Response across channels, and Response Time specifically with Agent Helper usage.
“Agent Helper’s Adoption Metrics bring a new dimension to support management, enabling leaders to go beyond surface-level metrics and gain a deep understanding of agent performance,” said Vishal Sharma, CTO of SearchUnify. “With these insights, support managers can strategically refine workflows, proactively adjust support strategies, and drive continuous improvement, ensuring that every customer interaction strengthens ROI and creates lasting business impact.”
Leading enterprises are already witnessing the positive impact of integrating Agent Helper in their support workflows: a 95% increase in agent productivity, 87% reduction in agent onboarding time, 40% reduction in case resolution times, up to a 30% reduction in operating expenses, and a 35% improvement in overall Customer Satisfaction (CSAT). For more information or to request a demo, please visit here.
About SearchUnify
SearchUnify is an enterprise agentic platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.