Mountain View, CA | 09 September, 2022 – SearchUnify, a leading unified cognitive platform, rejoices in yet another joint convention with TSIA. This time they’re hosting a thought-provoking webinar on ‘Unlocking Premium Support Success with the Right Process and Technology.’ The event will stream live on September 20, 2022, at 11:00 AM PT/2:00 PM ET.
Set-up, Configure, and Reap Financial Rewards with Premium Support
Customer service representatives are more than just employees. They hold the key to boosting brand image, increasing sales, gaining a competitive edge, and adding to the bottom line for your business. But, how do they translate from a cost-center to a profit-center algorithm?
With premium support!
As the industry is progressing towards harmonized customer experience across support channels, switching to premium support has become a necessity for businesses.
Premium support revenue can augment investment and resourcing to drive operational efficiencies and provide customers stellar experiences. Consequently, it can help enterprises build a premium support model, thus unleashing numerous revenue-generating opportunities.
However, only 16% of customers are on premium contracts. To explore the disconnect, join Vishal Sharma, Chief Technology Officer, SearchUnify; John Ragsdale, Distinguished VP, Technology Research, TSIA; and Patricia Lughezzani, Customer Experience Executive and Ex-Global Head of Support Strategy and Operations, Adobe, as they discuss how organizations can monetize their support centers.
“Embracing premium support can bring about positive change in your organization. It can help reduce costs and render premium and personalized support offerings to elevate your customer experience,” said Vishal Sharma, CTO SearchUnify. “But, rationalizing the existing service portfolio and developing a service continuum is easier said than done. This is where cognitive tech comes into play; to overcome the overarching challenges and take your support services a notch higher. SearchUnify is, therefore, extremely excited to convene yet again with TSIA and share more about the best possible service attributes,” he added.
“In addition to enhancing customer experience, increasing retention, and driving subscription revenue as company benefits; premium support programs also provide extended career opportunities for team members and get the support organization a seat at the strategic table,” stated Patricia Lughezzani, Ex-Global Head, Adobe and CX Evangelist, who not only took the reigns of premium support in her hands but took it above and beyond.
About TSIA
Technology Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping technology companies achieve profitable growth and solve top business challenges. Services, Sales, Product, and Channel organizations at tech firms, large and small, look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.
About SearchUnify
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Chatbot, Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
