Mountain View, CA | February 18, 2025 – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, today announced its latest enterprise search integration with UserVoice, a leading customer feedback and support platform. This new out-of-the-box connector empowers product and support teams to seamlessly crawl, access, search, and act upon valuable customer insights stored in UserVoice’s “Ideas” object, enabling data-driven decision-making with unprecedented efficiency.
The integration aligns with the growing need for enterprises to harness customer feedback effectively, allowing organizations to prioritize high-impact product enhancements.
“In an era where AI-driven decision-making is redefining customer experience, unlocking the full potential of customer feedback is a game-changer,” said Bharat Sethi, Senior Product Manager, SearchUnify. “With this integration, we’re taking another leap forward in our mission to enhance enterprise search with agentic AI—helping businesses not just find information but act on it intelligently.”
The integration with UserVoice enables:
- Unified Access to Customer Feedback – Index and search UserVoice’s “Ideas” alongside knowledge bases, support platforms, and enterprise systems to gain a holistic view of customer needs.
- AI-Powered Prioritization – Use SearchUnify’s agentic AI capabilities to analyze patterns and trends in customer feedback, identifying the most pressing feature requests and pain points.
- Seamless Decision-Making – Equip product managers and customer support teams with actionable insights, enabling them to drive meaningful enhancements with greater confidence and agility.
This announcement marks another milestone in SearchUnify’s commitment to extending its unified cognitive search capabilities, ensuring businesses can maximize the value of their knowledge ecosystems. By integrating with UserVoice, SearchUnify continues to expand its ecosystem of intelligent connectors, further strengthening its Enterprise Agentic Platform.
About SearchUnify
SearchUnify is an enterprise agentic platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.