Achieved cumulative 8.3 CX score, +93 Net Emotional Footprint Score, +100 Net Relationship Footprint Score, and 100% scores for Integrity, Fairness, and Innovation.
Mountain View, CA | July 31, 2024 – SearchUnify, a leading unified cognitive search platform, has been recognized as a Champion in the 2024 Enterprise Search Emotional Footprint Report by global research and advisory firm Info-Tech Research Group. The report is informed by SoftwareReviews data. A platform owned by Info-Tech, SoftwareReviews is a leading source for insights on software vendor-client relationships and product effectiveness. This distinction highlights SearchUnify’s exceptional customer experience, unwavering commitment to innovation, and strong focus on building trusted partnerships.
Info-Tech’s Emotional Footprint Report is based on feedback from real end-users on SoftwareReviews, providing a comprehensive view of how customers perceive their interactions with software vendors. SearchUnify’s performance was particularly impressive, earning a cumulative 8.3 CX score, a +93 Net Emotional Footprint Score, a perfect +100 for Net Relationship Footprint, and 100% scores for Integrity, Fairness, and Innovation.
Key highlights of SearchUnify’s performance include:
- #1 Ranking for User Interface for Search/Retrieval: With a 82% client satisfaction score, SearchUnify leads the market in delivering an exceptional user experience that empowers employees, customers, and partners to find the information they need quickly and easily.
- Industry-Leading Vendor Support: Achieving a 90% satisfaction score, SearchUnify sets the benchmark for exceptional customer service, ensuring clients receive timely and effective support.
- Top-Ranked Product Strategy: SearchUnify’s #1 ranking for Product Strategy underscores its dedication to continuous innovation, consistently introducing new features and capabilities to meet the ever-evolving needs of its customers.
“We are incredibly honored to be named a Champion in Info-Tech Research Group’s 2024 Emotional Footprint Report, powered by data insights from SoftwareReviews,” said Vishal Sharma, Chief Technology Officer at SearchUnify. “This recognition is a testament to the dedication and passion of our entire team, who are committed to delivering exceptional search experiences and building strong, lasting relationships with our clients. We are deeply grateful for the trust and support of our customers, who inspire us to continuously innovate and strive for excellence.”
SearchUnify’s cutting-edge technology, combined with its commitment to customer success, has made it a preferred choice for businesses seeking to unlock the full potential of their data. The cognitive search platform, powered by GenAI and machine learning, enables organizations to unify disparate data sources, deliver personalized search results, and gain valuable insights that drive better decision-making. SearchUnify’s leadership is further exemplified through innovations like FRAG™ and SCORE:
- FRAG™ (Federated Retrieval Augmented Generation): This industry-first framework integrates large language models (LLMs) with SearchUnify’s cognitive search capabilities, delivering highly contextual and personalized support experiences. FRAG™ retrieves relevant information from various sources and seamlessly integrates it into LLM responses, ensuring users receive accurate and comprehensive answers.
- SCORE (SearchUnify’s Contextual Relevance Engine): SCORE is a unique, democratic retrieval relevance framework that enables SearchUnify to effectively handle semantic, multimodal, and multilingual searches. This ensures optimal performance, scalability, security, and cost-efficiency, regardless of the search complexity.
To learn more about SearchUnify and its award-winning cognitive search platform, visit https://www.searchunify.com/.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s divisions, visit SoftwareReviews for software buying insights and McLean & Company for HR research and advisory services.
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience.
For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape.
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