Mountain View, CA | April 01, 2024: SearchUnify, a leading unified cognitive platform, is thrilled to announce that it has been named a leader in the latest 2024 G2 Grid® Report for Enterprise search, for the 16th consecutive quarter.
G2, recognized as the world’s largest and most trusted software marketplace, periodically releases grid reports to evaluate the products based on online customer reviews, data gathered from online sources, and social media networks.
This year marks SearchUnify’s 4th consecutive year win in the G2’s Enterprise Search Grid Reports. The recognition underscores its unparalleled excellence across critical parameters such as customer requirements, administrative ease, business facilitation, support quality, and likeliness to recommend ratings.
Leveraging cognitive technology, an insights engine, generative AI, Machine learning, and Natural Language Processing (NLP), SearchUnify and its suite of products have been delivering personalized and intent-driven experiences for quite a while now. And, with the introduction of the SearchUnifyFRAG™ framework, enterprises can securely and accurately ride the LLM wave.
“In the dynamic enterprise search landscape, organizations prefer a unified and intuitive search experience. While LLM-powered enterprise search and Hybrid search promise to meet the changing demands of the user. Yet it comes with challenges like content findability, hallucinations, limited data security, and privacy. SearchUnify’s cognitive search emerges as a solution to address these challenges by enabling context awareness, personalized and efficient knowledge discovery, along with access to permission-based controls,” says Vishal Sharma, CTO, SearchUnify. “This recognition as a leader in the prestigious G2 Report is a testament to our commitment to delivering seamless search experiences and enhancing user satisfaction with innovative solutions.”
“Securing the position of Leader from one of the trusted platforms like G2 is significantly importance for us. More so, because this achievement stems entirely from our customers’ feedback, their satisfaction is our ultimate validation. We’ve consistently prioritized delivering exceptional experiences, and this recognition further drives our commitment to empower our customers in achieving their business goals,” remarked Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company.
Here’s What Customers Have to Say About SearchUnify
Every year over 90 million individuals, including employees at all Fortune 500 companies, rely on G2 for making smarter software decisions through genuine reviews. Here are their few opinions about SearchUnify:
One of the most striking aspects of SearchUnify is its user-friendly interface.SearchUnify provides valuable analytics and insights to help us gain a deeper understanding of our data usage patterns. Customer support is very responsive and always takes care of issues in a very timely manner. (DITA Tooling Specialist Enterprise)
Very powerful tool for handling knowledge sprawl. The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product. (Mid-Market)
SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios.(Director of Product Content Design Mid-Market)
About G2
G2 is the world’s largest and most trusted software marketplace. More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit G2 and follow us on Twitter and LinkedIn.
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
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