Mountain View, CA | December 18, 2024 – SearchUnify, a leading enterprise agentic platform, today announced its continued recognition as a Leader in the G2 Grid® Report for Enterprise Search for the 19th consecutive quarter. This sustained leadership position highlights SearchUnify’s dedication to providing cutting-edge, AI-powered solutions that transform customer and employee search experiences.
G2, the world’s leading software marketplace, publishes quarterly Grid® Reports based on authentic user reviews and comprehensive data analysis. SearchUnify’s consistent top ranking reflects its ability to not only meet but exceed customer expectations, quarter after quarter. The platform’s exceptional scores in key categories, including Quality of Support – 95%, and Ease of Doing Business With -97%, demonstrate a strong commitment to customer-centricity and product excellence.
“SearchUnify’s continued leadership in the G2 Grid® Report validates our commitment to pushing the boundaries of what’s possible with AI-powered search. Our Agentic AI platform is redefining how businesses discover, access, and utilize knowledge, and this recognition fuels our drive to innovate even further,” said Vishal Sharma, CTO of SearchUnify.
SearchUnify leverages the power of Agentic AI to deliver unmatched search and knowledge discovery capabilities. Its innovative SearchUnify Enterprise Agentic Platform (SEAP) empowers enterprises to:
- Provide Direct, Contextual Answers: SearchUnify’s Cognitive Search, enhanced by SEAP’s advanced NLU and reasoning capabilities, goes beyond traditional keyword search to understand user intent and provide precise answers, significantly improving the customer effort score (CES).
- Enhance LLM Accuracy & Precision: SEAP’s robust architecture, including its Federated Retrieval Augmented Generation (SearchUnifyFRAG™) framework, mitigates the risks of LLM hallucinations and ensures accurate and reliable search results.
- Drive Unmatched Relevance: SEAP’s advanced AI algorithms analyze user behavior, context, and preferences to deliver highly relevant and personalized search results, driving user engagement and satisfaction.
- Enable Autonomous Actions: SEAP empowers AI agents to not only retrieve information but also execute tasks, automate workflows, and deliver proactive support, freeing up human agents for higher-value interactions.
Customer Acclaim for SearchUnify:
SearchUnify’s G2 reviews highlight its positive impact on user search experiences, its ability to deliver relevant results, and its seamless integration with multiple data sources and content types.
“Great technology and strong partnership!”
SearchUnify is an amazing tool that helps us to enrich our client’s ability to quickly find and reference needed documentation. The AI integrations so far have been impressive as well. SU as partners are also extremely communicative and collaborative, always willing to lend a hand, jump on a call, and work through any items that come up. I can’t recommend them enough.
– Verified User in Hospital & Health Care
“SearchUnify Team is Responsive and Flexible”
All of the engineers, support team, and account team are extremely responsive and flexible with scheduling meetings at a convenient time for us. During a huge migration project, the team has gone beyond expectations to accommodate our shifting timeline and requirements
– Verified User in Computer Software
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About G2
G2 is the world’s largest and most trusted software marketplace, used by over 80 million people annually, including employees at all Fortune 500 companies, to make informed software decisions based on authentic peer reviews. To learn more about where you go for software, visit www.g2.com and follow on Twitter and LinkedIn.
