Recognized for Elevating Agent and Customer Experiences with the Power of Cognitive Technology
Mountain View, CA | December 28, 2023 — SearchUnify, a leading unified cognitive platform, is pleased to announce that it has received the 2023 Future of Work Agent Experience Award by TMC, a global, integrated media company. The Annual Future of Work Agent Experience Award recognizes and honors companies’ commitment to excellence across all elements of the agent experience, from technology to work-life balance.
SearchUnify has been at the forefront of delivering breakthrough support and self-service experiences by harnessing the power of cognitive technology, generative AI, and intelligent machine learning algorithms. It functions as a panacea for augmenting agent productivity and lowering customer effort by breaking down silos and creating a single repository. Additionally, its cognitive applications enhance & personalize the experience of end users, including customers, agents, community managers, knowledge workers, and support managers, thus resulting in successful business outcomes.
“At SearchUnify, our goal is to address key hurdles in enabling a seamless support experience, such as low content discoverability, the ineffectiveness of reactive support, ineffective support knowledge creation, and lower agent collaboration, faced by most organizations today. Through the integration of state-of-the-art technology with our proven track record of support excellence, we help businesses improve support outcomes. We are delighted to receive this award as it is a testament to our steadfast commitment to delivering innovative solutions and exceptional service to our clients,” said Vishal Sharma, CTO of SearchUnify.
“I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings.”
The winners of the 2023 Future of Work Solution of the Year will be featured on TMCnet.
For more information about TMC, please visit www.tmcnet.com.
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About TMC
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