The world’s leading unified cognitive search platform is recognized for revolutionizing the enterprise search landscape.
Mountain View, CA | December 18, 2023 – SearchUnify, a leading unified cognitive search platform, is pleased to announce that it has been named a Leader in G2’s Grid® Report for Enterprise Search, for the fifteenth consecutive quarter.
G2, the world’s largest and most trusted software marketplace, releases quarterly Grid Reports and ranks products based on customer reviews, as well as data gathered from online sources and social networks. SearchUnify is recognized as a leader based on different parameters, including customer requirements, ease of admin, ease of doing business, quality of support, likeliness to recommend ratings and others. This marks SearchUnify’s 15th consecutive win in the G2’s Enterprise Search Grid®.
Built on the core of cognitive search technology, machine learning, generative AI, Large Language Models (LLMs), and an insights engine, SearchUnify and its suite of products have been helping businesses drive relevant, personalized, and intent-driven search experiences for quite some time now. The introduction of innovative SearchUnifyFRAGTM architecture further empowers enterprises to ride the LLM wave more securely and accurately.
“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”
“Organizations, today, are in a race to adopt LLM-powered enterprise search to meet the requirements of modern users. However, challenges such as limited grasp of context, hallucinations, and biased responses stand in the way. Our latest integration to the robust SearchUnifyFRAGTM framework eliminates these burning challenges while enabling businesses to provide relevant, contextual, and factually correct search responses,” says Vishal Sharma, CTO, SearchUnify. “Being recognized as a leader in the prestigious G2’s Enterprise Search Grid® demonstrates our ability to not only keep with the latest enterprise search trends but take them to the next level for exceptional user experiences,” he further adds.
“We are delighted to be honored once again by G2 and receive positive remarks from our esteemed customers,” states Alok Ramsisaria, CEO, Grazitti Interactive (SearchUnify’s parent company). “Such prestigious recognitions motivate us to continually innovate and provide our users with the best tool for elevating search experiences.”
Here’s What Customers Have to Say About SearchUnify
More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Here’s what their unwavering thoughts are about SearchUnify:
“SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios” – Director of Product Content Design.
“Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard — the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface.” – Verified User in Information Technology and Services
“The ability to search tune various articles for specific keywords is a game changer. While the algorithm does a decent job of trying to boost articles for keywords, we would be totally lost without manual search tuning. Support is also great.” – Verified User in Construction
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
About G2
G2 is the world’s largest and most trusted software marketplace. More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on Twitter and LinkedIn.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.