The platform is a proud Leader from the past nine G2 Grid® reports.
Mountain View, CA | July 5, 2022 – SearchUnify, an award-winning unified cognitive platform, today announced its position in the Leader quadrant of G2’s 2022 Grid® Report for Enterprise Search for the ninth consecutive quarter.
Leaders are determined based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated a stupendous 100% for “Ease of doing business with” and 98% for “Quality of support.”
The platform maintained strong innovation momentum in the second quarter by announcing the general availability of its latest release, Colubridae ’22, from June 15, 2022. The release embodies SearchUnify’s commitment to future-proofing customer support and self-service functions by driving relevance, speed, and connectivity.
The release ushers in a flurry of features and enhancements like rendering supersonic search experience along with augmented relevance and content findability, thus taking the digital customer experience (DCX) to a higher echelon.
Our zeal to continually innovate and evolve has enabled us to maintain our position as a Leader. The key performance highlights from the report include:
- Rated #1 for “Quality of Support” in the Mid-Market Segment;
- Rated #1 for “Has the product been a good partner in doing business?” in the Enterprise Segment;
- Rated #1 for “Meets Requirements” in the Mid-Market Segment.
“Heartfelt gratitude to all our customers who took the time out to share their experience and acknowledge our consistency on G2. Bolstered by customer praise, we will leave no stone unturned to be up to snuff and maintain our position as the undisputed king,” said Vishal Sharma, CTO, SearchUnify.
He added further, “Organizations today feel content findability and relevance are the linchpins for delivering a great UX, and rightly so. That is why firms are investing in solutions that expedite relevant information discovery. SearchUnify can help with that. It delivers true value by providing hyper-personalized and proactive customer experience to users.”
“Being named a Leader in the G2 Report is noteworthy. But, what makes it one of our biggest achievements is that this recognition is wholly driven by the voice of our customers. And, delighting them is all the validation we need! That said, we’ve always been laser-focused on delivering stellar experiences. And, this recognition will only strengthen our resolve to empower our customers to achieve their business outcomes,” said Paramvir Sharma, Head of Customer Support and Success, SearchUnify.
Here’s What Users Have to Say About SearchUnify
G2 witnesses a footfall of over a million users on its website every single month. It includes the likes of business professionals, investors, and buyers. Here’s what they say about SearchUnify:
SearchUnify provides my team with valuable insights that not only prove the value of our work – but also helps us drive our content strategy forward. It’s been invaluable in driving Knowledge Base adoption across my org.
Content Manager
We have worked closely with the vendor to enhance Search and provide a robust faceted Search on Community and Service Cloud. We have indexed very valuable content sources and are now able to search these sources from Salesforce Service Cloud, Community and In application.
Administrator in Computer Software
SearchUnify provides excellent customer service. They respond quickly to open cases and meet monthly to help us optimize the solution.
Manager, Global Technical Writers Team
About G2 Grid® Reports
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
About SearchUnify
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
