Sunnyvale, CA | February 27, 2020 – SearchUnify, a recognized cognitive search platform, today announced that its AI-powered platform has received the Knowledge Centered Service (KCS®) Aligned v6 certification from the KCS Academy of the Consortium for Service Innovation. The team now also has two KCS v6 Certified practitioners to help with the firm’s KCS resolve.
The KCS Aligned designation is offered by the KCS Academy to vendors who provide tools or services that help in implementation, adoption, and long-term success of KCS v6 practices.
“Simplifying and accelerating knowledge creation has always been SearchUnify’s strong suite,” says an ecstatic Vishal Sharma, CTO of SearchUnify. “The platform promotes KCS adoption, which allows more resources to pitch in for knowledge development initiatives and create better content that meets all standards. The resulting knowledge articles are more discoverable, comprehensible, and succinct, which in turn boosts customer self-service,” he added.
“We’re honored to receive the KCS Aligned designation for SearchUnify,” says Alok Ramsisaria, CEO of SearchUnify. “This certification emphasizes our commitment to tailor a platform that complements and enables KCS best practices to help support organizations scale,” he added.
With SearchUnify, agents can effortlessly search across repositories from a single point of search. They can also see everything the customer tried before logging a case and provide better solutions. As an agent responds to a new query, AI analyses the case data and auto-populates several fields on a predefined template and empowers agents to contribute to the organization’s KB on the fly. On top of that, agents can see the SMEs for every case along with historical solutions which helps with optimal use of knowledge when needed.
About SearchUnify
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self-service.
About the Consortium for Service Innovation™
The Consortium for Service Innovation is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. For more information about the Consortium, please visit the www.serviceinnovation.org.
About the KCS Academy
The KCS Academy is a wholly owned subsidiary of the Consortium for Service Innovation. It is the source for KCS and the only authorized certifying body for KCS. The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contributes to the continuous improvement of the KCS methodology across all knowledge-intensive industries. For more information about the KCS Academy and KCS certification programs, please visit www.thekcsacademy.net.
KCS® is a service mark of the Consortium for Service Innovation™