Mountain View, CA | September 24, 2024 – SearchUnify, a leading unified cognitive platform, today announced its recognition as a Leader in G2’s Grid® Report for Enterprise Search for the 18th consecutive quarter. This achievement underscores SearchUnify’s unwavering commitment to delivering next-gen knowledge and support agents, fueled by GenAI, for enterprises to fuel exceptional customer and employee experiences.
G2, the world’s most comprehensive and trusted software marketplace, publishes quarterly Grid® Reports based on authentic user reviews and data aggregated from online sources and social networks. SearchUnify’s consistent leadership position is a testament to its ability to meet and exceed customer expectations. The platform’s superior scores in categories such as customer requirements, ease of admin, ease of doing business with, and quality of support highlight its dedication to customer-centricity.
“We are honored to be recognized as a Leader in G2’s Enterprise Search Grid® Report for the 18th consecutive quarter,” said Vishal Sharma, CTO of SearchUnify. “This achievement reflects our relentless pursuit of innovation and our commitment to empowering businesses with cutting-edge knowledge discovery, curation and optimization solutions. Our focus on delivering exceptional search experiences driven by GenAI, including our recent innovations like SCORE (SeachUnify Contextual Relevance Engine) and SearchUnifyFRAG™(Federated Retrieval Augmented Generation), has been instrumental in achieving this milestone.”
SearchUnify leverages the power of GenAI, machine learning, and an intelligent insights engine to deliver unmatched search and knowledge management capabilities. Its innovative solutions empower enterprises to:
- Provide Direct, Contextual Answers: SearchUnifyGPT™ goes beyond traditional keyword-based search to provide direct, contextual, and personalized answers, significantly improving the customer effort score (CES).
- Enhance LLM Accuracy and Precision: SearchUnifyFRAG™ integrated with enterprise search engines, mitigates the risk of LLM hallucinations, ensuring accurate and reliable search results.
- Drive Unmatched Relevance with SCORE: SearchUnify’s Contextual Relevance Engine (SCORE) framework is the world’s first democratic retrieval relevance framework. It decodes semantic, multimodal, and multilingual searches in a cost-effective, scalable, and secure way, establishing an efficient question-answering system powered by LLMs and SearchUnifyFRAG™.
Unmatched Customer Experience Reflected in G2 Scores
This marks SearchUnify’s 18th consecutive win in the G2’s Enterprise Search Grid®, solidifying its position as a market leader. SearchUnify excels in delivering exceptional customer experiences, as evidenced by a 97% satisfaction rating in ‘Ease of Doing Business With’ – a testament to the company’s customer-centric approach. Furthermore, SearchUnify achieves a remarkable 95% satisfaction rating in ‘Quality of Support,’ demonstrating its dedication to providing unparalleled customer assistance.
Customer Acclaim for SearchUnify
SearchUnify’s commitment to customer satisfaction is reflected in the overwhelmingly positive reviews from users on G2.
“The AI focus within their product has made a big difference for our user searches. The implementation addressed our specific use case, including our bilingual environment of sign language and spoken English.”
– Senior Digital Learning Manager, Enterprise.
“Fast search capabilities coupled with its ability to deliver highly relevant results,”
– Operational Analyst.
“SearchUnify integrates multiple databases, multiple content types with ease. The search results are optimized based on user preferences. The session history and detailed usage reports are insightful in determining the efficacy of the tool.”
– Verified User in Information Technology and Services.
About SearchUnify
SearchUnify is a unified cognitive platform by Grazitti Interactive, powered by generative AI, machine learning and an insights engine. The platform offers a suite of GenAI-driven products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About G2
G2 is the world’s largest and most trusted software marketplace, used by over 80 million people annually, including employees at all Fortune 500 companies, to make informed software decisions based on authentic peer reviews. To learn more about where you go for software, visit www.g2.com and follow on Twitter and LinkedIn.
