Mountain View, CA | February 28, 2025 – SearchUnify, an enterprise agentic platform, is proud to announce its recognition in G2’s 2025 Best Software Awards, securing the #36 position on the Best Analytics Software Products list.
As the world’s largest and most trusted software marketplace, G2 reaches 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.
This prestigious award underscores SearchUnify’s industry-leading analytics capabilities, which go beyond conventional reporting to deliver AI-powered, real-time insights that drive strategic decision-making, enhance customer support efficiency, and optimize self-service experiences.
AI-Driven Analytics That Power Enterprise Intelligence
Unlike traditional analytics tools that focus on static reporting, SearchUnify’s Analytics deliver a comprehensive, real-time view of search performance, content engagement, and user behavior. With over 60+ key search and content metrics, enterprises gain granular visibility into:
- Search Behavior & Content Usage: Tracks total searches, click-through rates, most-searched queries, popular articles, and self-service success rates.
- Conversion & Case Deflection Analysis: Identifies how effectively self-service resolves issues, preventing unnecessary ticket escalations.
- Content Gap Detection & Optimization: Pinpoints knowledge gaps, highlighting areas where new or refined content can improve self-service success.
- Real-Time Insights & Trend Monitoring: Analytics updates within 120 seconds of data capture, ensuring instant visibility into search patterns, case creation trends, and agent productivity.
- Predictive Intelligence for Workflow Optimization: Uses machine learning to anticipate search trends, recommend content improvements, and automate actions that enhance customer support efficiency.
“At SearchUnify, we are redefining enterprise intelligence with AI-driven analytics that don’t just collect data but translate it into proactive insights and automation,” said Vishal Sharma, CTO at SearchUnify. “G2’s recognition reinforces our commitment to empowering enterprises with data-backed decision-making, ensuring that every support interaction is informed, optimized, and impactful.”
“Most analytics tools provide numbers—we deliver intelligence that drives action,” said Bharat Sethi, Senior Product Manager at SearchUnify. “Our AI-powered analytics leverage deep search intelligence, content usage tracking, and predictive modeling to equip businesses with insights that not only enhance self-service but also improve agent efficiency, streamline case workflows, and drive customer satisfaction.”
“The stakes for choosing the right business software are higher than ever,” said Godard Abel, co-founder & CEO at G2. “With over 180,000 software products and services listings and 2.8 million verified user reviews in the G2 marketplace, we’re proud to help companies navigate these critical choices with insights rooted in authentic customer feedback. The 2025 Best Software Award winners represent the very best in the industry, standing out for their exceptional performance and customer satisfaction. Congratulations to this year’s honorees!”
G2’s 2025 Best Software Awards feature dozens of lists, ranking software vendors and products using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least one approved review during the 2024 calendar year and appear on a G2 Grid®. Scores reflect only data from reviews submitted during this evaluation period.
To learn more, view G2’s 2025 Best Software Awards and read more about G2’s methodology.
About G2
G2 is the world’s largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on X and LinkedIn.
About SearchUnify
SearchUnify is an enterprise agentic platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Agentic Self-Service Hub, Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.