The virtual webinar on ‘Building Revenue-generating and Customer Engaging Communities’ is scheduled for June 15 at 8 AM PST.
Mountain View, CA | May 25, 2023 – SearchUnify, a leading unified cognitive platform, announced that it will host a webinar on building revenue-generating and customer engaging communities. For this webinar, SearchUnify has teamed up with one of its esteemed customers, Flexera, a renowned SaaS-based IT management solution enterprise, and Clocktower Advisors, a well-known strategic consultant for online communities. The live event will unfold on June 15 at 8 AM PST. Registrations for the same are open here.
In today’s digital age, online communities have become an essential tool to connect with customers throughout their journey. Customers, employees, and partners utilize these communities to access relevant content that helps them learn about and engage with brands.
Todd Nilson, founder of Clocktower Advisors and Online Community Strategist, in conversation with Austin Grimes, Senior Community Manager at Flexera, will uncover secrets and tips to boost engagement and drive success.
“At Flexera, we are dedicated to placing our vibrant Community at the forefront of our digital customer experience,” said Austin Grimes, Senior Community Manager at Flexera. “Through continuous innovation within our community platform, we have achieved an impressive 31% reduction in customer support cases, delivering exceptional value to our business,” he added.
“I’ve been cultivating and expanding dozens of online communities for many years,” said Todd Nilson, founder of Clocktower Advisors and Online Community Strategist. “Technology-driven experiences have only grown accelerated over time. In our volatile business landscape, it is vital for community professionals to proactively strategize and make intentional decisions about what will go into the tech stack. It’s much more than just choosing and configuring a community platform today.”
“Implementation doesn’t always lead to success. It takes careful planning and constant tailoring to make it work. The same goes for online communities’ adoption and cultivation. A robust strategy and dynamic AI-fueled products are proving to be a big helping hand in driving its success which, in turn, leads to exemplary community experiences,” says Vishal Sharma, CTO of SearchUnify.
Find more details here.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About Flexera
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. They help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. Further, they help them transform IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
About Clocktower Advisors
Since 2015, Clocktower Advisors has helped clients across the globe to create and sustain thriving online communities and digital workplace experiences. As the uncertainties brought about by the global pandemic, economic and technological disruption force more organizations to increase their investments in remote work, meaningful collaboration, innovation, and online employee loyalty, Clocktower Advisors has guided dozens of organizations worldwide from startups to Fortune 100 companies with their community strategies.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
