Data scientist & support enthusiast discuss the strategic value of generative AI for support organizations.
Mountain View, CA | February 23, 2023 – SearchUnify, a leading unified cognitive platform, announced a thought-provoking webinar “A Logical Perspective on ChatGPT & Its Impact on Customer Service.” The speakers—Garima Aneja, Lead Product Marketer, SearchUnify, and Taranjeet Singh, Principal Data Scientist, SearchUnify—will discuss the nuances of generative AI, particularly ChatGPT, and its impact on customer service. The live event will unfold on March 14, 2023, at 8 AM PST.
AI has emerged as a force to be reckoned with. And with the recent launch (and overnight success) of ChatGPT, the AI space is receiving a lot more traction than before. With the masses getting a taste of the transformative power of generative AI, many support leaders can’t help but evaluate it for their contact centers. But is ChatGPT really capable of seamlessly supporting customers?
“Generative AI is bringing the magic of deep learning to your doors. It has never been easier to find out what large language models (LLM) are capable of. However, objectively looking at them can help us understand how they deliver value and integrate with your infrastructure,” said Taranjeet Singh, Principal Data Scientist, SearchUnify.
The discussion will cover topics like:
- What ChatGPT brings to the table
- Its implications on customer service
Registrations for the webinar are open.
Logistics
Title: A Logical Perspective on ChatGPT & Its Impact on Customer Service
When: March 14, 2023, at 8 AM PST.
Speakers
Taranjeet Singh
Principal Data Scientist
SearchUnify
Garima Aneja
Lead Product Marketer
SearchUnify
About SearchUnify
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler, and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
