The series aims to dive deep into ML-powered Knowbler’s Role in Seamlessly Creating, Optimizing, and Managing Enterprise Knowledge.
Mountain View, CA | February 27, 2024 — SearchUnify, a leading unified cognitive platform, announces the launch of its upcoming video series, ‘Knowbler Navigator – A Deep Dive into AI’s Role in Seamlessly Creating, Optimizing, and Managing Enterprise Knowledge.’ It will highlight the innovative capabilities of Knowbler (Knowledge Enabler) and how it enables enterprises to optimize their knowledge management workflows. The series will also feature renowned industry thought leaders, to discuss key trends and innovations influencing the KM landscape.
In an era where customers increasingly prefer self-service options over traditional support channels, effective knowledge management stands as a pivotal solution in offering business the opportunity to elevate their customer experiences.
However, recent research indicates that only 13% of customers successfully resolve their queries through self-service.
The low customer self-service rate is primarily due to inaccessibility of relevant information at the right time. To address this, organizations need to tackle issues such as information overload, knowledge silos, and resistance among support and knowledge workers to document successful resolutions. Introducing Knowbler – a cutting-edge knowledge-centered customer service product. Powered by advanced ML algorithms and Large Language Models (LLMs), it facilitates enterprises to drive superior self-service by helping them streamline the process of knowledge creation, maintenance, and everything in between.
‘Knowbler Navigator’ is a way to enlighten businesses about the robust features of Knowbler and how they can leverage them to elevate their knowledge management practices. Featuring Tanya Dhar, Product Manager, SearchUnify, it will showcase its live demonstration to offer a clear picture of the potential it holds for support enterprises.
“Enabling users to find the right information at the right time is the hallmark of an exceptional self-service. But it is an uphill battle without effective tools and strategies in place,” states Vishal Sharma, CTO, SearchUnify. “With our comprehensive series, Knowbler Navigator, we aim to shed light on all innovative ways companies can improve their cycle of creating, sharing, structuring, and auditing knowledge, thus leading to better self-service and KM outcomes.” he further adds.
“Knowbler is an innovative solution to all the prevalent challenges related to knowledge management. It is fueled by advanced LLMs to enable businesses to auto-generate titles and summaries, thus accelerating knowledge creation. Additionally, with robust ML at its helm, it monitors the performance of knowledge articles and provides necessary improvements,” says Tanya Dhar. “I am excited to shed light on the details in our upcoming video series, along with industry experts and influencers.”
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.