Join Patricia Lughezzani for season 1 to discover the roadmap to creating a successful premium support program.
Mountain View, CA | July 13, 2023 – SearchUnify, a leading unified cognitive platform, is set to launch ‘The Customer Service Show,’ an enlightening vodcast series aimed to share insights into the customer support landscape. The debut season will premiere on July 20 with Patricia Lughezzani, Customer Experience Executive & Ex-Global Head of Support Strategy and Operations, Adobe, covering the length and breadth of premium support.
The first season of the video vodcast series will comprise seven episodes, each dedicated to a unique facet of premium support. Viewers can learn practical strategies that will help them turn their support efforts into revenue-generating opportunities.
“Many organizations view their support teams as a cost center: an unavoidable expense incurred to keep operations running smoothly, rather than as a revenue-generating asset. Premium support model holds the power to reshape these support functions into a profit center,” states Meenakshi Arora, Director of Marketing, SearchUnify. “Our upcoming vodcast series provides the space to explore the role of premium support in driving tangible value to support organizations,” she added.
“Premium support possesses the remarkable ability to convert an organization into a hub of profitability. By offering value-added support that goes above and beyond standard support offerings, Support organizations can offset costs and improve customer retention,” says Patricia Lughezzani. “Providing tools to help support leaders gain a “seat at the strategic table’ happens to be close to my heart. I’m excited to share my experiences and engage in enriching discussions with fellow industry leaders.”
To learn more, click here.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
