Deep dive into the role of ML and LLMs in driving efficient and personalized customer experiences on March 7, 2024 at Excel London.
Mountain View, CA | March 05, 2024 — SearchUnify, a unified cognitive platform, is pleased to announce its participation at Big Data & AI World 2024, a leading event to unlock the potential of data and artificial intelligence. The two-day in-person event will take place at Excel London on March 6-7, 2024. SearchUnify will host an insightful session, ‘From Data Trails to Action Plans: Fueling Personalized Self-service Experiences with FRAGTM’ on March 7 at 12:25PM, featuring Taranjeet Singh, Principal Data Scientist at SearchUnify.
According to a report by Forrester, “Improving the hyper-personalization of customer experience was identified as a top use case by 42% of AI decision-makers. Through technology like generative AI, companies can better identify trends in individual’s behavior and create personalized experiences.”
Big Data & AI World, one of the world’s largest events, is a seamless platform to explore the new-generation technologies and their impact on business landscape. Designed for C-level staff, AI leaders, data and analytics specialists, managers and key decision makers, it is an incredible opportunity for leading enterprises to gain expert insights and unparalleled strategies to propel their business into a new era of intelligence.
“Without a doubt, the future of customer service lies in AI for every organization. But as trends evolve, it is vital to stay agile and adaptive to drive success,” says Vishal Sharma, CTO, SearchUnify. “Big Data & AI World provides an ideal platform for aspiring businesses to explore AI advancements, gather experts’ insights, and learn how to leverage new-gen technologies to revolutionize their customer experiences. We’re excited to be part of this event and look forward to hosting a detailed session.”
Expressing his enthusiasm for the event, Taranjeet Singh, stated, “While LLMs have brought a new era of innovation, many enterprises are still skeptical about leveraging it due challenges like hallucination, data biases, limited context, and others. However, our federated search engine works above and beyond, ensuring businesses make the right use of these advanced technologies. How you may ask? It is integrated with cutting-edge FRAGTM (Federated Retrieval Augmented Generation) framework that enables it to extract 360-degree customer insights and generate relevant, personalized, and factually correct search results. I am excited to talk about this in detail and share innovative CX strategies at Big Data & AI World.”
To find more details about the event or register, click here.
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.