Experience fine-tuned, contextual, and intent-driven conversations with the world’s first federated, information retrieval augmented virtual assistant.
Mount View, CA | June 6, 2024 SearchUnify, a leading unified cognitive platform by Grazitti Interactive is excited to announce the launch of its conversational AI product, SearchUnify Virtual Assistant (SUVA), on Microsoft AppSource and Azure Marketplace, a comprehensive store that offers applications and services either built on or designed to integrate with Microsoft’s public cloud. This strategic move will make SUVA more accessible to a broader range of businesses, enhancing their self-service and support capabilities with advanced AI-driven solutions.
SearchUnify Virtual Assistant is the world’s first federated, information retrieval augmented chatbot for fine-tuned, contextual, and intent-driven conversational experiences at scale. SUVA harnesses the power of machine learning, NLP, NLQA, generative AI and an insights engine to resolve customer and employee support queries 24/7 with the least amount of user effort.
The key capabilities of SUVA include:
- ML-powered query clustering to elevate support interactions
- Scale intelligent interactions with external platforms
- Dynamic decision tree structure
- FRAG™ approach for GenAI responses
- OOTB adapters for live agent handoffs and case creation
- Customize virtual assistant to maintain brand identity
- Feedback on customer experience
- Multi-lingual support
We recently introduced new analytic reports that enhance SUVA’s performance and business impact evaluation. The Virtual Assistant Performance Metrics provide quantifiable measures such as deflection rate, abandonment rate, and handover rate relative to the total conversation volume, ensuring SUVA’s effectiveness in resolving customer queries. Business Value Metrics assess the return on investment (ROI) of SUVA, including customer satisfaction (CSAT) with chat sessions and the average cost savings from deflecting inquiries away from live agents. Additionally, the LLM Usage Metrics cover critical aspects of user interactions with large language models, such as total requests, input and output tokens, average response time, and average LLM error rate.
“We are thrilled to bring SUVA to Microsoft Azure and AppSource Marketplace,” said Aashish Gupta, Senior Product Manager, SearchUnify. “The general availability of SUVA on Microsoft Azure Marketplace makes it effortless for leading enterprises to leverage LLM capabilities to full throttle.”
“Launching SUVA on Microsoft Azure and AppSource is a significant milestone for us,” said Vishal Sharma, CTO of SearchUnify. “This integration allows businesses to harness the full potential of our advanced virtual assistant capabilities, driving efficiency and improving user experiences across various domains, including customer support, HR, and IT.”
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Media Contact
pr@grazitti.com
