The world’s first federated, information retrieval-augmented virtual assistant is now available to the global Product Hunt community.
Mountain View, CA | October 08, 2024 – SearchUnify, a leading unified cognitive platform by Grazitti Interactive, today announced the launch of its cutting-edge conversational AI product, SearchUnify Virtual Assistant (SUVA), on Product Hunt, the renowned platform for discovering innovative new products. This listing signifies a major step in making SUVA accessible to businesses globally, empowering them to transform their customer and employee support strategies through AI-driven solutions.
SUVA: Redefining Conversational AI
SearchUnify Virtual Assistant stands out as the world’s first federated, information retrieval-augmented chatbot, delivering highly accurate, contextual, and intent-driven conversational experiences at scale. Leveraging advanced machine learning, natural language processing (NLP), natural language question answering (NLQA), and an insights engine, SUVA is meticulously engineered to provide 24/7 query resolution with minimal user effort, thereby elevating both customer and employee experiences.
Enhanced Insights for Optimized Performance
Recent updates to SUVA introduce new analytical reports that provide deeper insights into performance and business impact, including:
- Virtual Assistant Performance Metrics: Deliver quantitative measurements such as deflection, abandonment, and handover rates in relation to overall conversation volume.
- Business Value Metrics: Evaluate ROI through metrics such as customer satisfaction (CSAT) with chat sessions and average cost savings achieved by deflecting inquiries from live agents.
- LLM Usage Metrics: Track user interactions with large language models, encompassing total requests, input/output tokens, average response time, and LLM error rates.
“We are excited to introduce SUVA to the Product Hunt community,” said Aashish Gupta, Senior Product Manager of SearchUnify Virtual Assistant. “This listing allows us to connect with a wider audience of businesses seeking to explore and implement our AI-powered virtual assistant capabilities.”
“Listing on Product Hunt is a strategic step for SearchUnify,” added Vishal Sharma, CTO of SearchUnify. “It opens doors to new opportunities across diverse sectors, including customer support, HR, and IT, enabling businesses to discover how our virtual assistant can optimize efficiency and enhance user experiences.”
About SearchUnify
SearchUnify is an enterprise agentic platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.