Next-Generation AI Agents Go Beyond LLM Wrappers to Deliver Complex Workflow Automation and Unparalleled Customer Experiences
Mountain View, CA | November 5, 2024 – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, today announced a transformative shift in its vision and innovation strategy, unveiling the SearchUnify Enterprise Agentic Platform (SEAP). This sophisticated platform empowers businesses to build and deploy intelligent, augmented agents capable of automating complex workflows and delivering unparalleled customer experiences.
Moving beyond simplistic “ChatGPT wrappers” and open-source frameworks prevalent in the market, SearchUnify’s Agentic AI represents a paradigm shift in intelligent automation. These multi-modal agents are designed to comprehend unstructured data, reason within dynamic contexts, and execute intricate tasks to achieve defined business objectives.
“Businesses today are facing a growing demand for intelligent automation that can handle the complexities of the modern enterprise,” said Vishal Sharma, CTO of SearchUnify. “Our Enterprise Agentic Platform is built to meet this demand, providing a powerful yet flexible framework for building AI agents that can truly understand, reason, and act within even the most challenging business environments.”
Key Features of SearchUnify’s Enterprise Agentic Platform:
- Flexible and Configurable AI Stack: Supports a variety of Large Language Models (LLMs), enabling businesses to choose the best-fit LLM for their unique needs.
- Advanced Cognitive Capabilities: Agents possess sophisticated Natural Language Understanding (NLU), reasoning, planning, and action execution capabilities, enabling them to address complex support inquiries.
- Agentic Architecture and Plugin Integrations: Designed for true autonomy, with agents capable of setting goals, reasoning logically, planning actions, and executing tasks. Plugin integrations extend agent capabilities by allowing interactions with external systems, tools, and data sources.
- Advanced Prompt Engineering: SearchUnify’s meticulous approach to prompt engineering ensures AI agents understand customer needs and respond effectively.
- Human-in-the-Loop Feedback Loop: A continuous learning loop, powered by reinforcement learning, enables agents to continuously improve their performance based on feedback and outcomes.
- Adaptability and Resilience: Foundation models empower agents to handle complex and unpredictable workflows, dynamically adapting to changing circumstances.
- Natural Language Empowerment: Businesses can define and automate workflows using natural language, eliminating the need for extensive coding.
- Seamless Integration and Tool Orchestration: Agents seamlessly integrate with existing tools and platforms, orchestrating a connected ecosystem of automation.
SearchUnify’s Vision: An Intelligent and Interconnected Customer Lifecycle
SearchUnify’s Agentic AI vision extends beyond customer support. It encompasses a future where Knowledge Agents, spanning Support, Marketing, Sales, Digital, and Experience, act as catalysts for knowledge creation, curation, dissemination, and analytics, driving exceptional customer experiences, boosting operational efficiency, and fostering sustainable growth.
Experience the Future of Intelligent Automation:
To learn more about SearchUnify’s Enterprise Agentic Platform and how it can transform your business, request a demo.
About SearchUnify
SearchUnify is an enterprise agentic platform by Grazitti Interactive, powered by generative AI, machine learning, and an insights engine. The platform offers a suite of GenAI-driven products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
