Mountain View, CA | June 9, 2023 – SearchUnify, a unified cognitive platform, today announced that Knowbler – the world’s first ML-powered knowledge creation, review, and optimization software is now widely available for Microsoft Dynamics 365 users. Fueled by the power of machine learning (ML), natural language processing, and insights engine, Knowbler will enable support agents leveraging MS Dynamics 365 to efficiently create case-resolving information within the case resolution workflow.
Knowbler was previously available for the users of leading CRM platforms, including Salesforce and Zendesk.
Oftentimes, there is an inherent resistance among customer support teams to document case resolution knowledge around successful resolutions and hence, tacit knowledge fails to be captured. Moreover, creating case-resolving articles within the entire case lifecycle often gets challenging since support agents have to switch between case window and knowledge creation tab.
“We, at SearchUnify, have always strived to help customer support organizations improve their customers’ and employees’ experience with our platform and products. Knowbler is designed to help organizations that are implementing or want to implement a knowledge-first methodology, but struggle to do so successfully,” said Vishal Sharma, CTO, SearchUnify. “MS Dynamics 365 is a leading platform that support-centric organizations use to deliver world-class customer service experience to their customers. With Knowbler’s availability for Dynamics users, we aim to enable support organizations to scale their knowledge management and support outcomes to the next level,” he added.
“With the power of assisted auto-generation of article title and summary capabilities, Knowbler helps auto-populate knowledge articles on a predefined template, while your support agent resolves a case. For support leaders to assess their knowledge outcomes in real-time, it comes packed with powerful insights like Support Effectiveness Reports, and Contributor Analytics,” said Tanya Dhar, Product Manager, Knowbler. “Best of all? Knowbler integrates smoothly with MS Dynamics 365 to provide you with the best of both worlds,” she added.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
