Unlock next-level knowledge management with the world’s first LLM-powered knowledge-centered customer service product.
Mountain View, CA | July 13, 2023 – SearchUnify, a leading unified cognitive platform, is pleased to announce the launch of the world’s first knowledge-centered customer service product, Knowbler, on Zendesk Marketplace, a one-stop shop for cutting-edge apps and themes to drive exceptional customer experiences.
Oftentimes, there is an inherent resistance among customer support and knowledge teams to document knowledge around successful resolutions and hence, tacit knowledge fails to be captured. With the power of machine learning and LLMs, Knowbler aims to accelerate and optimize the process of knowledge capture, management and quality analysis, within the Zendesk case workflow, to help organizations speed up their journey to becoming knowledge-first.
“In the age of information overload, customer support organizations need to find new and effective ways to manage, process, and analyze the massive amounts of data at their disposal. Knowbler helps you with that,” said Vishal Sharma, CTO of SearchUnify. “With its launch on the Zendesk Marketplace, we hope to empower customer support teams to enhance their workflows with speed and efficiency,” he added.
“With the power of machine learning and generative AI, Knowbler helps auto-generate knowledge articles in a predefined template, while your support agent resolves a ticket. For support leaders to assess their knowledge outcomes in real-time, it comes packed with powerful insights like Support Effectiveness Reports, and Contributor Analytics,” said Tanya Dhar, Product Manager, Knowbler. “Best of all? Knowbler integrates smoothly with Zendesk to provide you with the best of both worlds,” she added.
To learn more about Knowbler, click here.
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About Zendesk Inc.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 5,000 people worldwide.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com