Honored for Revolutionizing Enterprise Knowledge Management and Support Experiences
Mountain View, CA | September 9, 2024 – SearchUnify, a leading unified cognitive platform, is pleased to announce that its flagship product, Knowbler, has been included in KMWorld’s 2024 “Trend-Setting Products” list. This recognition highlights Knowbler’s significant role in transforming how organizations manage and use their knowledge.
KMWorld’s annual “Trend-Setting Products” list features products that bring new and effective solutions to the knowledge management industry. Knowbler’s inclusion on this list underscores its effectiveness in addressing current knowledge management challenges. The ML-powered content health review and analytics tool keeps information updated and relevant, adapting to the fast-paced business environment.
Additionally, Knowbler’s KB Data Visualization provides a visual mapping of case classification clusters and highlights the overlap of content within the knowledge base applicable to solving known issues, allowing enterprises to see gaps and redundancies in their knowledge base content. The knowledge duplicacy flagging feature, further, helps fuel the efficiency of knowledge workers by identifying and reducing redundant content.
Vishal Sharma, CTO of SearchUnify, said, “We are honored to be recognized by KMWorld as a trend-setting product for 2024. Knowbler was designed to tackle the major challenges in knowledge management today. This recognition is proof that our efforts are channeled in the right direction. We are more motivated than ever to continue updating Knowbler, providing enterprises with the edge they need to lead the knowledge management sphere. ”
About KMWorld
KMWorld (www.kmworld.com) is a leading information provider in the knowledge management systems market, covering the latest content, documents, and knowledge management. It informs over 45,000 subscribers about the solutions that improve business performance. KMWorld is part of Information Today, Inc. (www.infotoday.com).
About SearchUnify
SearchUnify is a leading unified cognitive platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including Cognitive Search (combines core AI subsets like ML, GenAI, and NLP to decipher queries and user intent to deliver contextual, personalized responses), SearchUnify Virtual Assistant or SUVA (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual and Intent-driven Conversational Experiences at Scale), Knowbler (World’s First Knowledge-centered Customer Service Software), Agent Helper (ML-powered solution for augmenting agent productivity and AI-powered case analysis) and Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort).
With its industry-first robust LLM Integrations across its suite of products, coupled with the retrieval augmented generation (FRAG™) architecture, the platform fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences.