Philadelphia, PA, CA | March 20, 2024 — The Business Intelligence Group today announced SearchUnify’s Knowbler as a winner in their Artificial Intelligence Excellence Awards program. Knowbler is an intelligent ML and Generative AI-powered knowledge-centered customer service product designed to streamline knowledge creation and maintenance within an organization.
In the era of digital transformation, self-service has emerged as a prominent solution in meeting evolving customer needs. While there are myriads of ways of achieving this, having a consistent and coherent knowledge base is the key. However, challenges such as information overload, knowledge silos, resistance among support teams to create knowledge, etc., stands in the way. This is where Knowbler reigns supreme. With advanced Machine Learning (ML) algorithms and Generative AI at its helm, it automatically captures, creates, enables, and optimizes knowledge within an organization, empowering businesses to provide seamless self-service and support experiences.
While expressing his enthusiasm for the award, Vishal Sharma, CTO, SearchUnify, said, “Knowbler has been helping leading enterprises streamline their knowledge management for quite some time now. The range of new robust LLM-powered features and improvements is further enabling businesses to proactively improve and update their knowledge bases, empowering them to stay ahead of the curve. This prestigious award demonstrates our excellence in the knowledge management sphere and motivates us to continue with the path of innovation.”
“We are truly honored to recognize Knowbler with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!”
Many leading enterprises have already witnessed the transformative impact of Knowbler in their support workflows. Namely, a renowned HR platform, achieved an 80% increase in knowledge article submissions, while Syntellis, a leading enterprise performance management provider experienced a 50% hike in knowledge creation. This success has been further underscored by Knowbler’s win of the prestigious Bronze Stevie® Award for the “Artificial Intelligence/Machine Learning Solution” category in 2023. To learn more about Knowbler, click here.
About SearchUnify
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.