Mountain View, CA | April 12, 2023 – TechnologyOne, a leading global SaaS ERP solution, has been named the winner of a Bronze Stevie® Award in the ‘Innovative Use of Technology in Customer Service’ category in the 10th annual Asia-Pacific Stevie Awards today.
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 21 years.
Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Tuesday, 27 June.
More than 800 nominations from organizations across the Asia-Pacific region were considered this year in categories such as Award for Excellence in Innovation in Products & Services, Award for Innovative Management, and Award for Innovation in Corporate Websites, among many others. TechnologyOne won in the ‘Innovative Use of Technology in Customer Service’ category.
“We’re honored to receive a Bronze Stevie® Award in the Innovative Use of Technology in Customer Service category,” said Roxanne Hoare – Director, Support Enablement & Customer Community at TechnologyOne. “We’ve improved our agent onboarding considerably through the use of SearchUnify’s Agent Helper. The other major benefit that we’re seeing is our customers are now able to search across multiple repositories from within the customer community, and we’re seeing a case deflection rate of close or just over 60% pre and post-when raising a case. It’s been truly great to see what we can achieve for our customers and our staff with SearchUnify,” she further added.
“Technology is the backbone of modern businesses, and choosing the wrong one can cripple business operations and hinder their ability to innovate. We take pride in helping our customers deliver exceptional experiences leveraging our cutting-edge technology, and this award further serves as a testament to our customer service forte,” said Vishal Sharma, CTO, SearchUnify.
Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in February and March.
“The 10th edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Miller. “The organizations that won this year have demonstrated that they are committed to being innovative, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 27 June.”
Details about the Asia-Pacific Stevie Awards and the 27 June awards ceremony, and the list of Stevie Award winners, are available at http://Asia.Stevieawards.com.
About TechnologyOne
TechnologyOne (ASX: TNE) is Australia’s largest enterprise SaaS company and one of Australia’s top 200 ASX-listed companies, with offices across six countries. The company’s ERP SaaS solution transforms their client’s businesses with powerful, deeply integrated enterprise software that is incredibly easy to use.
About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and partners of the 2023 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.
Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com
