Press Releases

Introducing SearchUnify’s Knowledge Champion Dashboard: Driving Knowledge-Centered Service with Agent Gamification

Mountain View, CA | November 25, 2024 – SearchUnify, a leading enterprise agentic platform, today announced the launch of its new gamification module within Knowbler, its knowledge-centered agentic solution. This innovative addition empowers support organizations to boost agent performance, foster a knowledge-sharing culture, and drive exceptional customer experiences. The new…

SearchUnify Named a Leader in the 2024 IDC MarketScape for Worldwide Knowledge Discovery Software for External-Facing Use Cases

Mountain View, CA | November 22, 2024 – SearchUnify, an enterprise agentic platform by Grazitti Interactive, today announced its position as a Leader in the IDC MarketScape: Worldwide Knowledge Discovery Software for External-Facing Use Cases 2024 Vendor Assessment (doc #US51813424, November 2024). This prestigious recognition underscores SearchUnify's commitment to delivering…

SearchUnify Agent Helper Unveils Advanced Adoption Analytics for Data-driven Decisions and Workflow Optimization

Empowering decision makers with essential metrics to analyze the adoption of Agent Helper, assess its usability, and calculate the ROI. Mountain View, CA | November 20, 2024 – SearchUnify, an enterprise agentic platform, recently equipped its autonomous agent assist solution, Agent Helper, with advanced adoption analytics to fuel strategic, data-driven…

SearchUnify Launches Powerful Leadership Dashboard to Drive Measurable Business Outcomes and Maximize Support ROI

Mountain View, CA | November 19, 2024 – SearchUnify, a leading enterprise agentic platform, today announced the launch of its Leadership Dashboard, a powerful analytics visualization tool designed to empower decision-makers with actionable insights to optimize support operations and drive measurable business outcomes. The Leadership Dashboard provides a consolidated view of…

SearchUnify Sponsors ASP’s 2024 Virtual Conference Showcasing Award-Winning Support Websites and AI’s Impact

Mountain View, CA | November 15, 2024  – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, is proud to announce its sponsorship of the Association of Support Professionals (ASP) virtual conference on November 19th and 20th, 2024. This year's conference offers a unique opportunity for support professionals to explore…

SearchUnify Launches AI Editor for Agent Helper: Merging Automation with Empathy in Customer Support

The new AI Editor feature empowers support agents to deliver personalized, empathetic, and enriched responses, thereby enhancing customer satisfaction. Mountain View, CA | November 8, 2024 – SearchUnify is excited to announce that its cutting-edge agent assist solution, Agent Helper, is now upgraded with AI Editor. This enhancement is designed…

SearchUnify’s Agentic AI: A Quantum Leap for Intelligent Automation and Customer Experience

Next-Generation AI Agents Go Beyond LLM Wrappers to Deliver Complex Workflow Automation and Unparalleled Customer Experiences Mountain View, CA | November 5, 2024 – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, today announced a transformative shift in its vision and innovation strategy, unveiling the SearchUnify Enterprise Agentic Platform…

SearchUnify to Showcase Agentic AI Solutions for Modern Enterprises at KMWorld 2024

Mountain View, CA | October 30, 2024 – SearchUnify, a leading enterprise agentic platform by Grazitti Interactive, today announced its participation in the 28th annual KMWorld conference, taking place on November 18-21 in Washington, D.C. SearchUnify will be showcasing its cutting-edge AI-powered solutions, with a particular focus on Agentic AI…

SearchUnify Recognized in Two Categories of the IDC Market Glance: Knowledge Management, 4Q24 Report

SearchUnify's GenAI-powered solutions are highlighted for their cutting-edge capabilities in driving knowledge discovery and management across the enterprise Mountain View, CA | October 25, 2024 – SearchUnify, a leading unified cognitive platform by Grazitti Interactive, today announced its inclusion in the IDC Market Glance: Knowledge Management, 4Q24 report, achieving recognition…

SearchUnify Reimagines Support experience with Launch of Agentic Self-Service Hub

GenAI-Powered Platform Delivers Intelligent Front Door Service Request Routing, Ushering in a New Era of Proactive and Personalized Customer Support MOUNTAIN VIEW, CA | October 14, 2024 – SearchUnify,  an enterprise agentic platform by Grazitti Interactive, today announced the launch of its revolutionary Agentic Self-Service Hub. This cutting-edge solution marks…