Press Releases

Heretto Announces Partnership with SearchUnify For Scaling Content Findability and AI-Enhanced Technical Product Content

Heretto and SearchUnify partner to elevate content adoption and transform the self-service landscape. Mountain View, CA | December 07, 2023 - Heretto, a leading SaaS-based component content operations platform, announced a strategic partnership with SearchUnify, a leading unified cognitive platform that powers cognitive search and a suite of AI-powered products,…

SearchUnify to Launch an Insightful Video Series ‘SUVA Chronicles – A Deep Dive into the Next-generation Virtual Assistant’

Discover how SUVA (SearchUnify Virtual Assistant) drives next-level conversational experiences with relevant, contextual, and intent-driven responses. Mountain View, CA | November 28, 2023 - SearchUnify, a leading unified cognitive platform, announces the launch of its upcoming video series, ‘SUVA Chronicles - A Deep Dive into the Next-generation Virtual Assistant.’ It…

ASP Announces Virtual Conference to Honor the Winners of the 2023 ASP Best Support Websites Competition

This conference will celebrate the winners of the best customer support websites competition and present a compelling exhibition of their respective narratives. Mountain View, CA | October 25, 2023 - SearchUnify, an award-winning unified cognitive platform, is proud to sponsor ASP’s 2-day virtual conference titled ‘2023 ASP Best Support Websites,’…

SearchUnify Named a Leader in 2023 IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software

Mountain View, CA | October 16, 2023 - SearchUnify, a leading unified cognitive search platform, is pleased to announce that it has been named a Leader in the IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software 2023 Vendor Assessment (doc #US49988523, October 2023). The IDC MarketScape assessment highlights several key strengths…

Support Driven Announces Partnership with SearchUnify for Elevating Customer Support & Self-service Experiences

Mountain View, CA | October 10, 2023 - Support Driven, a leading online community of more than 14,000 members dedicated to Customer Support and Knowledge Management, announced a strategic partnership with SearchUnify, a leading unified cognitive platform that powers cognitive search and a suite of AI-powered products, to elevate customer…

Grazitti’s SearchUnify Cited Among Notable Vendors in ‘The Cognitive Search Platforms Landscape, Q3 2023’

Mountain View, CA | September 28, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce that it has been cited in ‘The Cognitive Search Platforms Landscape, Q3 2023’ report by Forrester, a leading research and advisory firm. This year, a total of 18 cognitive search vendors were…

SearchUnify Virtual Assistant (SUVA) Honored As a Gold Stevie^® Award Winner at the 2023 Stevie Awards For Great Employers

Mountain View, CA | September 25, 2023 - SearchUnify Virtual Assistant (SUVA) has been named the winner of a Gold Stevie® Award in the Self-Service HR Solution - New or New-Version category in the eighth annual Stevie® Awards for Great Employers. The Stevie Awards for Great Employers recognize the world’s…

SearchUnify’s Knowbler Unlocks Next-Level Proactive Support With Its Intelligent “New Vs Known Case Analysis” Reporting

Mountain View, CA | September 25, 2023 - SearchUnify, a leading unified cognitive platform, is thrilled to announce that its cutting-edge knowledge management product, Knowbler, is now upgraded with a robust “new vs known case analysis” reporting module. The latest update will enable businesses to streamline their case management with…

CUSTOMER Magazine Honors SearchUnify Virtual Assistant (SUVA) With the 2023 Customer Experience Innovation Award

SearchUnify Virtual Assistant (SUVA) honored for improving customer service technology Mountain View, CA | September 20, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce that TMC, a global, integrated media company, has named its virtual assistant (SUVA) as a 2023 Customer Experience Innovation Award winner, presented…

SearchUnify Extends its Large Language Model (LLM) Integration Support To Anthropic’s Claude

Mountain View, CA | September 15, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce that it has extended its Large Language Model (LLM) integration support to Anthropic’s Claude. This marks an enhancement to its plug-and-play integration support for leading LLMs, including BARD, Open AITM, open-source models…