Press Releases

ASP to Host Virtual Award Event to Honor the Winners of the 2023 ASP Best Support Websites Competition

The award program facilitates the winners with top-rated customer support websites in 2023 Mountain View, CA | September 4, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce that it is a sponsor at the ASP virtual event announcing the winners of the 2023 ASP Best Support…

SearchUnify to Attend B2B Marketing Expo 2023 and Lead a Session on Revolutionizing Customer Experiences with LLMs

The in-person event is scheduled to be held on September 20-21, 2023 in Los Angeles Mountain View, CA | August 23, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce its participation in B2B Marketing Expo 2023, a leading event for marketing solutions and innovations. The two-day…

SearchUnify’s Agent Helper Wins the Bronze Stevie® Award at the 2023 International Business Awards®

Winners to be celebrated in Rome on 13 October Mountain View, CA | August 21, 2023 - SearchUnify, a leading unified cognitive platform, is thrilled to announce that its AI-powered escalation management product, Agent Helper, has been named the winner of a Bronze Stevie® Award in the Best Technical Support…

SearchUnify Virtual Assistant, SUVA, Honored as a Finalist at the 2023 Stevie® Awards for Great Employers

Winners to be celebrated in New York on September 18, 2023. Mountain View, CA | August 11, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce that its intelligent virtual assistant, SUVA, has been named a Finalist in the Self-Service HR Solution - New or New-Version category…

SearchUnify’s Knowbler is Now Available on the Microsoft Azure Marketplace

Scale your knowledge management process and support outcomes with the world’s first LLM-powered knowledge-centered customer service product Mountain View, CA | August 11, 2023 - SearchUnify, a leading unified cognitive platform, is excited to announce the launch of, Knowbler, the world’s first knowledge-centered customer service product, on Microsoft Azure Marketplace,…

SearchUnify and FT Works to Host a Webinar Beating the Escalation Blues with Cognitive Technology

The webinar, scheduled for August 31, 2023, at 8:00 AM PST, will showcase how cognitive technology can help with escalation management. Mountain View, CA | August 7, 2023 - SearchUnify, a leading unified cognitive platform is pleased to announce its upcoming webinar in collaboration with FT Works, a strategic support…

SearchUnify Leads the Open-source LLM Wave by Quantizing Salesforce’s XGen- 7B Model

Leveraging GPTQ to quantize the XGen-7B Model, significantly reducing the memory footprint and ensuring rapid response generation. Mountain View, CA | August 4, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to announce a breakthrough achievement in optimizing Salesforce’s XGen-7B Model for rapid response generation. Salesforce’s XGen-7B is…

SearchUnify Continues to Reign as a Champion in the 2023 Emotional Footprint Report by SoftwareReviews

SearchUnify has been named a Champion in the Enterprise Search category, with a cumulative 8.5 CX score and +88 Net Emotional Footprint score. Mountain View, CA | August 4, 2023 - SearchUnify, a leading unified cognitive platform, is thrilled to announce that it has been named a Champion in the…

SearchUnify to Participate at Salesforce’s Flagship Event, Dreamforce 2023

Grazitti Interactive, SearchUnify’s parent company, is a Navigator Sponsor at the event Mountain View, CA | July 28, 2023 - SearchUnify, a leading unified cognitive platform, is pleased to share that it is participating in Dreamforce ‘23 - the three-day hybrid conference to be held from September 12-14th, 2023 in…

SearchUnify’s Knowbler Takes a Leap Forward with Large Language Model Enhancements

Knowbler, the world’s first knowledge-centered customer service product, ushers in a new era of knowledge management with a slew of new LLM-powered features. Mountain View, CA | July 27, 2023 - SearchUnify, a leading unified cognitive platform, is thrilled to announce that its cutting-edge knowledge management solution—Knowbler, is now upgraded…

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