Leverage Agentic AI to Deliver
Proactive Knowledge-First Support
Accelerate Customer Support and Agent Productivity with Intelligent Knowledge Management Solution.
Accelerate Customer Support and Agent Productivity with Intelligent Knowledge Management Solution.
Improvement in Average Monthly Knowledge Creation
Increase in Agent Participation in Knowledge Creation
Improvement in Average Time to Create an Article
“Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process.”
Brian Galloway
Director, Support Operations, Automation Anywhere
“With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues.”
Sahana Parameswarappa
Senior Manager, Self-Service, Automation Anywhere
Increase in Search Conversions
Increase in Client Search Adoption
Reduction in Case Volume
"When I joined, I noticed that agents were using Knowbler inside Salesforce and the agents love Knowbler. Right inside where they take their cases, there’s Knowbler. That’s how they do their job, its baked into their jobs and that’s fantastic!"
Kristin Hunter
Sr. Manager of Customer Content Strategy & Operations, Syntellis
“Implementing Knowbler in our workflows helped us experience an impressive 50% hike in knowledge creation. We are so delighted that now we are able to close support cases quickly while taking a huge load off our support team”
Philip Gammill
Technical Support Engineer, Syntellis
SearchUnify’s Knowbler Won a Bronze Stevie®
Award
at 2023 American Business Awards®
SearchUnify’s Knowbler Named to the KMWorld’s 2024 “Trend-Setting Products” List
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SearchUnify's Knowbler is a Winner for the Best Demo in the 2023 Support Driven Community Awards
An AI-driven knowledge management solution like Knowbler empowers your support team by streamlining content creation, tagging, and optimization. Here’s how Knowbler’s advanced capabilities can revolutionize your support strategy:
Fueled by Generative AI, Knowbler accelerates knowledge generation in KCS-recommended templates based on incoming cases. This knowledge management solution saves agents significant time and effort.
With NLP capabilities, Knowbler automatically tags content with relevant keywords and categories. This ensures that your knowledge management solution maintains consistent and easily discoverable information across your knowledge base.
Knowbler offers pre-built templates designed in alignment with KCS best practices. This feature simplifies the adoption of a standardized knowledge management solution, enabling your team to collaborate efficiently.
Knowbler’s AI regularly scans articles to flag broken or outdated links, ensuring that your knowledge management solution maintains reliable and relevant content.
With detailed feedback mechanisms and analytics dashboards, Knowbler helps track the adoption of your knowledge management solution, providing insights to continuously improve processes.
Knowbler’s Agentic AI personalizes the knowledge experience for both agents and customers. This feature ensures that your knowledge management solution delivers the most relevant information based on roles and past interactions.
Stay ahead of customer needs with actionable suggestions for content creation or optimization. This ensures your knowledge management solution evolves with your business demands.
Improved Time to Resolution
Increase In Case Deflection
Reduction in Time to Publish Kowledge
Improvement in CSAT Score
Seamlessly integrates with the software of your choice in just a few clicks
Yes, the draft article created by Knowbler can be modified suitably by the author prior to submitting for review.
Yes, Knowbler considers comments on the case, the subject of the case, description of the case and resolution by default while auto-creating content. The admin has the full capability to select or add custom and standard fields as well if one wishes to consider those for auto-creation.
Knowbler allows an agent to search first within the existing KB and look for a similar article w.r.t the case they are working on.
Yes. In fact, we recommend attaching knowledge articles via Knowbler, since while linking it can allow the agent to choose whether the article was a resolution article/reference article.
Yes, an admin can choose to evaluate articles on six criteria including Uniqueness, Completeness, Content Clarity, Title Accuracy, Link Validity and Metadata Correctness. All Content Reviewers can view a Predicted Score tab on launching Knowbler in their CRM tool. The predicted score is generated via our ML algorithm that determines the accuracy percentage of the article.
