Searchunify Knowbler Recognised as a Strong Performer in the Forrester Wave^TM : Knowledge Management Solutions

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Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights

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Leverage Agentic AI to Deliver
Proactive Knowledge-First Support

Accelerate Customer Support and Agent Productivity with Intelligent Knowledge Management.

Elevating Knowledge Outcomes for Leading Global Enterprises

Improvement in Average Monthly Knowledge Creation

Increase in Agent Participation in Knowledge Creation

Improvement in Average Time to Create an Article

“Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process.”

Brian Galloway

Director, Support Operations, Automation Anywhere

“With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues.”

Sahana Parameswarappa

Senior Manager, Self-Service, Automation Anywhere

Increase in Search Conversions

Increase in Client Search Adoption

Reduction in Case Volume

"When I joined, I noticed that agents were using Knowbler inside Salesforce and the agents love Knowbler. Right inside where they take their cases, there’s Knowbler. That’s how they do their job, its baked into their jobs and that’s fantastic!"

Kristin Hunter

Sr. Manager of Customer Content Strategy & Operations, Syntellis

“Implementing Knowbler in our workflows helped us experience an impressive 50% hike in knowledge creation. We are so delighted that now we are able to close support cases quickly while taking a huge load off our support team”