CASE STUDY
Capturing and creating knowledge often feels like an afterthought, leading to inconsistent content and missed opportunities for self-service.
Support knowledge often fails to reflect the actual needs and challenges faced by customers.
Limited analytics make it difficult to identify content gaps, measure knowledge base effectiveness, and make data-driven improvements
Improvement in Average Monthly Knowledge Creation
Increase in Agent Participation in Knowledge Creation
Improvement in Average Time to Publish a Drafted Article
With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues. Overall, Knowbler has optimized our self-service ecosystem through its advanced search and document attachment features, resulting in a more efficient knowledge-driven support experiences.
CASE STUDY
SearchUnify helped Syntellis turn the tides in their favor with its robust knowledge management solution, Knowbler.
Hike in Knowledge Creation
Increase in Search Conversions
Increase in Client Search Adoption
Reduction in Case VolumeWhen I joined, I noticed that agents were using Knowbler inside Salesforce and the agents love Knowbler. Right inside where they take their cases, there’s Knowbler. That’s how they do their job, its baked into their jobs and that’s fantastic!
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