SearchUnifyGPT™, a cutting-edge Agentic AI solution, empowers businesses to redefine self-service by harnessing the power of generative AI. Our solution leverages the advanced capabilities of Enterprise GPT to understand natural language, anticipate user needs, and proactively guide customers to the right answers—no matter where that knowledge resides.
SearchUnifyGPT™ goes beyond traditional search by leveraging the
capabilities of Large Language Models (LLMs)
and semantic search to deliver not just search results,
but insightful, contextual answers that meet the needs of modern users.
1. Federation Layer: Gathers information from across your entire knowledge base, providing the Enterprise GPT with a 360-degree view of your content for deeper contextual understanding.
2. Retrieval Layer: Pinpoints the most relevant information using advanced algorithms, including keyword matching, semantic similarity, and deep learning techniques.
3. Augmented Generation Layer: Leverages the power of LLM to generate human-like responses based on the retrieved information, ensuring clarity, accuracy, and a seamless user experience.
Safeguard your data with robust security measures and prevent decision bias when integrating with third-party LLMs.
Connect users with the most relevant knowledge, regardless of format or source, through intelligent search, personalization, and powerful filtering.
Empower users to self-serve with ease, reducing ticket volume and freeing up your agents for complex issues.
Gain deep visibility into search behavior, content gaps, and case deflection success with Enterprise GPT, enabling continuous improvement of your support strategy.
Integrate SearchUnifyGPT™ effortlessly with leading platforms like Salesforce, Zendesk, and Microsoft Dynamics 365.
Evaluate the effectiveness of citations within GPT responses by tracking user engagement through clicks, providing valuable insights for content enhancement.
SearchUnifyGPTTM delivers tangible outcomes that impact your bottom line. Here's how one of our clients, a leading US-based software company, achieved remarkable results within just three months
Increase in customer effort score (CES) from 62% to 84%
Reduction in support costs from over $560,000 to $310,000
Decrease in time to resolution by 31%
Increase in self-service resolution from 78% to 89%
In addition, the client saw over 60% of users leveraging community search to resolve their queries in the first instance. An additional 8% of self-service resolutions stemmed from the case creation page as well.
SearchUnifyGPT™ is an Agentic AI solution that enhances search capabilities by providing direct answers to user queries. It leverages large language models (LLMs) to analyze and summarize information from various sources, offering users concise and informative responses. By incorporating citations within these responses, SearchUnifyGPT™ provides a transparent and trustworthy search experience.
SearchUnifyGPT™ utilizes Federated Retrieval Augmented Generation (FRAG™) architecture to analyze relevant sources and generate direct responses to the search queries. This approach ensures that the generated responses are contextually relevant and accurate and since the answer is provided directly to the customers without them needing them to browse through various sources it reduces customer effort and improves customer experience. By providing citations within these responses, SearchUnifyGPT™ enables users to verify the information and build trust in the generated results.
Organizations across various sectors can benefit from SearchUnifyGPT™, especially those seeking to improve customer support, knowledge management, and overall search efficiency for both employees and customers.
SearchUnifyGPT™, a robust Agentic AI application, integrates seamlessly with platforms like Salesforce, Zendesk, and Microsoft Dynamics 365, improving the search experience across different systems and enhancing the efficiency of AI-powered customer support.
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