Short Articles

Mastering Model Context Protocol: The Future of AI Integration

Mastering Model Context Protocol: The Future of AI Integration

March 28, 2025

Discover how Model Context Protocol (MCP) streamlines AI integrations, enhances capabilities, and drives business innovation through seamless interoperability.

What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

March 27, 2025

Discover how Gemma 3 enhances AI Agents for faster, smarter, and more intuitive customer support.

5 Conversational AI Myths That Might Be Holding You Back

5 Conversational AI Myths That Might Be Holding You Back

March 26, 2025

Don’t let the misconceptions around conversational AI hold you back from opening the doors of a bright future. Find out the reality and break down the myths!

Does the AI Revolution Need a Human Touch to Drive Real Intelligence?

Does the AI Revolution Need a Human Touch to Drive Real Intelligence?

March 25, 2025

AI isn’t replacing humans—it’s enhancing them. Discover how AI-human collaboration drives smarter decisions, better CX, and enterprise success.

AI is Reshaping Customer Support—But Are You Using It Right?

AI is Reshaping Customer Support—But Are You Using It Right?

February 21, 2025

AI is transforming customer support—but are you maximizing its potential? Discover how to bridge the gap between hype and real impact!

Level Up Your Customer Service With Gamification At Workplace

Level Up Your Customer Service With Gamification At Workplace

February 14, 2025

Boost agent productivity, engagement, and knowledge-sharing with gamification. Learn how Knowbler’s Knowledge Champion Dashboard makes it effortless.

Solving the ‘Findability’ Problem in Knowledge Bases With Enterprise Search

Solving the ‘Findability’ Problem in Knowledge Bases With Enterprise Search

February 10, 2025

Struggling to find critical knowledge within your enterprise? Discover how enterprise search transforms knowledge management, enhances productivity, and unifies information retrieval for seamless access to the right knowledge at the right time.

AI Disruption Alert How Open-Weight Models Are Reshaping Enterprise Search

AI Disruption Alert How Open-Weight Models Are Reshaping Enterprise Search

February 7, 2025

Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new opportunities and challenges.

What Happens to Your Support Agents & Metrics When You Switch to Knowledge Management?

What Happens to Your Support Agents & Metrics When You Switch to Knowledge Management?

February 5, 2025

Explore the significant improvements in agent performance, support metrics, and cost efficiency when transitioning to a knowledge management system. Learn how SearchUnify Knowbler can revolutionize your support organization.

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

February 4, 2025

Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and transparency challenges.

Can AI Chatbots Replace Human Agents?

Can AI Chatbots Replace Human Agents?

February 3, 2025

AI chatbots are transforming customer support, but can they fully replace human agents? Discover where AI shines, where humans excel, and why the future lies in AI-human collaboration.

Why Search Relevance is a Game Changer for Your Business?

Why Search Relevance is a Game Changer for Your Business?

January 29, 2025

Poor search relevance leads to lost productivity, frustrated customers, and missed opportunities. Learn how relevant search boosts efficiency, decision-making, and revenue.

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