Search Tuning
Leverage Usage Analytics and Augmented Intelligence to Improve Search Precision
SearchUnify’s intelligent AI algorithms analyze user behaviour, synonyms, historical click-throughs and page rating to push relevant content to the top of the search results page even if the keywords do not match.
Power a relevant customer experience by controlling the ranking of upto 10 search results for a specific keyword or a set of keywords.
Not all searches are the same, even with the same search query. Intent-based boosting ensures everyone discovers the most relevant content for their needs.
Content-based manual tuning allows you to personalize and increase the probability of results from one or more content sources appearing more frequently in search.
Boost most popular and latest documents based on factors, such as title match, date of publishing, and popularity among support reps.
Regex is a rule-based pattern. It understands the context of the query and accordingly populates relevant results on top, thus increasing your conversion and case deflection rate significantly.
Cornerstone leveraged usage analytics and search insights for continuous optimization of search results, through keyword, content and regex based tuning.
Audit the performance of your tuning efforts with ‘Test your tuning’ feature that replicates the behavior of your search clients to give the admin a clear picture on how the search rankings will be affected with any change or update.
SearchUnify's insights engine offers detailed reports, such as Top search queries with unranked results, to pinpoint queries based on keyword occurrences. This provides you with a ready-to-use list of content recommendations for boosting.
"SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results."
Research Report - The Forrester Wave™: Cognitive Search Q3 2021
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