An elevated community experience for your customers, employees, and partners with hyper-personalization and enhanced findability of learning content.
With role-based access and object-level permissions, you can seamlessly manage the accessibility of learning content, empowering administrators to define who can access specific learning content and to what extent.
With SearchUnify’s cross-channel search capabilities and the ability to natively index Salesforce objects (cases, knowledge, feed etc.) and Appinium objects (media, learning, events, PDF files etc.), users can seamlessly access Appinium's learning content from within various platforms such as Khoros, JIRA, Salesforce Clouds, and more, without tab hopping.
With SearchUnify’s advanced engine and auto facets capability, it can intelligently pre-select categories based on the user's profile and search query for a faster discovery experience.
With the ability to configure the order of results by content type, source, date, keywords, and intent you get complete autonomy over the results your end-users see. This helps you deliver a positive learning experience.
Leveraging SearchUnify’s deep learning algorithms, it can better understand the user intent and deliver highly personalized & relevant results, thus elevating content adoption.
SearchUnify's AI-powered technology provides users with relevant content—ranging from knowledge articles to media and learning plans—right at the point of need. This helps in case deflection by enabling users to find answers without submitting a case and frees up support staff to handle more complex issues.
Discover how SearchUnify has transformed Appinium’s platform. Watch the video to hear Lisa Dubernard, Sales Enablement, and Implementation Consultant at Appinium, discuss the impact and benefits of integrating SearchUnify.
SearchUnify leverages NLP and NLU to analyze and match every query with the most relevant results, even if the user doesn’t frame perfect queries. This helps Appinium users with the most engaging learning guides and tutorials.
Leverage deep analytics around top searches, searches with no results, content that is deflecting cases, and much more, to see how users search for learning resources and then engage with the results. This gives you a good idea about general interests and also allows you to plug any gaps in your content.
User experience with Google, Amazon, and social media has trained users to expect to search and quickly find what they are looking for and they have very little tolerance when they don’t find content easily. Therefore, to ensure users can find content in Salesforce and Appinium seamlessly when searching, the functionality provided by SearchUnify is essential to keeping users engaged. Appinium is excited to partner with SearchUnify to bring this experience to our customers.
Tiffany Kreinbrink
SVP Customer Experience, Appinium
As a company, if we’re talking about Brightree, they became such a better customer of Appinium and Salesforce Experience Cloud when they brought SearchUnify up. No question that, when they had your technology put in and it was optimized and I appreciate all the work that you all did to specifically build work with Appinium to do some because you guys did a lot of work, to make our stuff better and I appreciate that as a partner and all that thing.
Steve Jacobson
Founder and CEO, Appinium
One site, in particular, I found fascinating is Appinium's Customer Community. They partnered with SearchUnify to be able to surface specific types of content to their community members that's not normally easily findable or at least not in a unified way. They also didn't want overwhelm some folks with content they shouldn't need to see! (The right content for the right people!)
Lisa Dubernard
eLearning Strategist and Search Implementation Consultant, Appinium
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