Cultivate Meaningful Conversations, Deepen Customer Loyalty, Optimize Customer Experience, and Enhance Brand Credibility.
Data silos hinder your self-service goals—no more! SearchUnify integrates with 50+ enterprise platforms, indexing content and turning your community into a seamless, one-stop knowledge hub. No more tab-hopping, just a seamless, unified community experience.
Your users often ask similar questions. Get ahead with SearchUnify! Our AI-powered platform displays popular support topics right where users need them. Maximize deflection and create a proactive community that keeps users satisfied.
As users type, SearchUnify’s AI predicts queries and offers tailored suggestions based on profiles and search history. An effortless search ensures a faster, smoother community experience.
SearchUnify doesn’t just suggest content; it understands intent. Our AI displays similar questions by analyzing what users mean. This makes for a more intuitive community with fewer dead ends and quicker solutions.
Generic results drive users away. SearchUnify personalizes outcomes using ML to analyze behavior, permissions, and history. This results in a hyper-relevant community experience that keeps users engaged and coming back for more.
Nobody likes hunting for answers. SearchUnify makes it effortless by intelligently applying facets based on user behavior. This boosts relevance and ensures a seamless community experience every time.
Your community never sleeps, and neither does SearchUnify’s chatbot. Using NLP, it delivers contextual responses anytime. This ensures a reliable, around-the-clock engagement and seamless hand-offs when agents are needed.
Let AI lighten the load! Community Helper automates responses, merges duplicate threads, and offers personalized, sentiment-aware replies. It provides a vibrant, well-managed community experience, freeing managers to focus on strategic tasks.
SearchUnify understands language nuances—synonyms, acronyms, and context. NLP ensures accurate search results, elevating the efficiency of your community and delivering spot-on answers effortlessly.
One search, endless answers. SearchUnify’s “Similar Searches” suggests related queries, enhancing knowledge discovery and enriching the community experience with minimal effort.
Your search data holds hidden sales opportunities. SearchUnify’s AI displays contextual ads that address user needs, integrating cross-selling seamlessly into your community.
How well is your community performing? SearchUnify’s analytics reveal user behavior, content gaps, and opportunities to refine the community experience. Data-driven insights lead to happier members.
New users? No problem! SearchUnify’s AI recommends content, offers guided tours, and ensures newcomers integrate quickly. A frictionless community experience for all.
SearchUnify’s native integrations help you effortlessly sustain an engaging and high-performing community.
Boost case deflection and elevate self-service experience with SearchUnify for Salesforce Community Cloud
Redefine user engagement on your Khoros community with SearchUnify’s cognitive search and insights
Make your Higher Logic community the go-to-place for information discovery with cognitive search and insights
Elevate community user engagement and self-service experience on your AEM Community platform with SearchUnify
SearchUnify leverages AI-powered features like intelligent search, predictive recommendations, and chatbots to break down silos, surface relevant content, and deliver seamless self-service. This enhances engagement, reduces effort, and ensures users find the information they need quickly.
SearchUnify supports out-of-the-box integration with 50+ enterprise platforms, including popular community and knowledge management tools like Salesforce, Khoros, and Higher Logic.
Predictive search analyzes user-profiles and historical data to offer accurate suggestions as users type their queries. This minimizes search time and effort, leading to a smoother and more efficient community experience.
Community Helper is an AI-driven tool that automates community management tasks. It monitors discussions, merges duplicate threads, provides sentiment-aware responses, and helps community managers maintain a vibrant and engaging environment.
Yes, SearchUnify's intelligent chatbot offers seamless hand-offs to human agents. If the chatbot cannot resolve a query, it summarizes the conversation and escalates it, ensuring no user is left without help.
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