Catapult User Engagement with Personalized Results, Smart UI, & Actionable Insights
Promote Conversations. Foster Customer Loyalty. Propel CX. Gain Credibility.
Data silos hamstring your self-service efforts. But not anymore! SearchUnify’s out-of-the-box support for 50+ enterprise platforms indexes all the information and turns your community into a one-stop knowledge shop. This eliminates the need for switching tabs to find a content piece, creating a seamless experience.
Most users seek similar information from your community. Be proactive with SearchUnify! It deploys an intelligent recommendations widget that lets you display the most common support issues or frequently searched topics wherever you want to maximize deflection.
In a world of break-neck speed, customers seek the most relevant information with minimum effort. SearchUnify can help with that. As a member types their query, SearchUnify’s intelligent algorithms swiftly populate the top suggestions based on their profile and historical search data. That helps improve content findability by leaps and bounds.
SearchUnify’s real AI doesn’t just stop at displaying helpful content. It actively analyzes the user’s query to surface similar questions by extracting their intent and entity. This way, it amplifies the consumption of helpful content and streamlines self-service.
Irrelevant search results can shoo your customers away. Don’t let that happen; sow the seed of personalization in your community with SearchUnify. It leverages machine learning algorithms to analyze users’ behavior, access permissions, historical conversions, and page ratings to cultivate hyper-personalized search results.
No site visitor wants to be weary of finding information on their own. SearchUnify can prevent that from happening. It smartly analyzes your facets and then smartly applies them to search queries to amp up the relevance quotient. The platform actively learns from overall user facet selection and intelligently selects the most suitable facet based on their profile and search behavior to surface better answers.
Don’t let unavailability mar your community experience. SearchUnify’s ‘best of breed’ bot leverages NLP to frame and serve contextual responses to the members at any time. And in case it is unable to do that, it can summarize the conversation and hand it to a support engineer, thus enabling seamless hand-off.
Community Helper is an AI-powered application that acts as a navigator of your community content and skyrockets engagement. It takes a huge load off community managers’ shoulders by monitoring community discussions, eliminating duplicate threads, curating sentiment-aware & personalized responses round the clock, and much more.
A seamless search experience demands a system that’s both psychic and articulate. This is where SearchUnify’s intelligent search comes in. It taps into NLP to map the semantic relation of words (such as acronyms, synonyms, abbreviations, etc.) and define the scope of the search, thus ensuring the engine can effortlessly understand the query and return apt answers.
Keywords matter, but deciphering the context and intent behind them matters more. With that in mind, SearchUnify’s ‘Similar Searches’ generates suggestions based on the user’s choice of targeted keywords. As a result, one search is enough to provide your customers with the help they need.
Selling to an existing customer is easier than acquiring a new one. But how you go about it makes all the difference. SearchUnify helps you display contextual ads based on users’ search data and maturity. This way, you can proactively identify the missing link for their ultimate success and drive your revenue.
Online communities are becoming the go-to channel for customers seeking quick answers. But how frequently does that happen? Search analytics can answer that question. SearchUnify’s in-depth reports not only quantify content findability but also plug any content gaps to elevate the overall member experience.
Communities are a godsend for new customers. They function as a knowledge hub and offer nifty recommendations that bring new users up to speed in no time. SearchUnify’s real AI ensures you offer a more relevant and immersive experience and help them find answers to their queries with intelligent navigation, recommendations, guided tours, and so forth.
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Know the latest trends and best practices in customer support
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