Deliver exceptional customer experiences in the highly competitive E-Commerce space with cognitive search driving smart support and self-service
Close the gap between online shopping & the brick and mortar landscape, power personalization & boost relevancy with AI-based search on your E-Commerce site
Give your customers what they deserve – a highly unified experience. Integrate content across different online properties, such as blogs, FAQs, and product catalogs to provide a seamless user experience.
Customize each user’s search experience with individualized results that are tailor-made for them. Leverage SearchUnify’s smart AI algorithms that analyze user profile, search pattern, and search history to predict & provide recommendations proactively.
Bridge the gap between offline & online retail by acting as a sales rep for your E-Commerce site. Answer customer questions in real-time with a chatbot that leverages powerful NLU algorithms that recognize user intent and provide a fitting reply.
Divide the existing facets into relevant sub-categories with our nested & auto facets feature that help end-users filter down to the relevant result. Also, if the admin missed out on a particular classification, SearchUnify is smart enough to add the nested category when results are derived from it.
Heighten the bar for relevancy by manually tuning search results. You can adjust the relevancy score of different products based on higher click-through rates and popular searches to boost conversions.
Reduce the friction of finding the right product for a shopper with powerful NLU algorithms that autocomplete as user types in the search bar. Provide real-time contextual suggestions based on user activity, automatic synonym detection and spelling correction for a consistent journey.
Get full-fledged, user-friendly reports that detail add-to-cart conversion rate, average order values and click-through rates that help identify stellar and lackluster performance. Fill the gaps in your strategy by displaying products that better suit your shoppers.
Know the latest trends and best practices in customer support
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