SearchUnify for Knowledge Management

Unlock the Power of Agentic AI for your Knowledge Management Lifecycle

Cognitive Search for Your Digital Properties

Fill the content gaps in your knowledge base & improve the productivity of your workforce

Enhance Knowledge Discovery with a Unified View of Information

Break down content silos and unlock a unified view of information. SearchUnify connects to all your content repositories out of the box, giving your employees and customers instant access to the most relevant knowledge – regardless of where it lives. This means faster resolutions, improved self-service, and a more empowered workforce.

enhance-knowledge-discovery-with-a-unified-view-of-information
deliver-personalized-results-with-ai-ml

Deliver Personalized Results with AI & ML

Fuel knowledge discovery and deliver personalized search results with the power of AI and machine learning. Our LLM-powered FRAG and SCORE frameworks analyze behavioral data, access permissions, search history, and user roles to deliver the most relevant content resulting in a highly personalized experience that boosts user satisfaction and drives deeper engagement.

Unlock Your Internal Expertise & Accelerate Decision-Making

Instantly identify subject matter experts within your organization. Our GenAI frameworks analyze digital footprints – including publications, records, and contributions – to automatically surface the most knowledgeable individuals for any given topic. This accelerates decision-making and connects employees with the right expertise at the right time.

unlock-your-internal-expertise-accelerate-decision-making

SearchUnify Named a Leader in the 2024 IDC MarketScape for Worldwide Knowledge Discovery Software

Know More

SearchUnify Recognized as a Key Player in IDC Market Glance: Search and Knowledge Discovery Software, 2Q24

Know More

SearchUnify featured in IDC Market Glance: Knowledge Management, 4Q23 in the ‘Knowledge Discovery Software’ category

Know More

SearchUnify Named a Leader in 2023 IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software

Know More

Maintain Data Security with Access‑Level Permissions

Ensure seamless access to content across your enterprise while maintaining the security and integrity of your data with a search solution that allows you to define access permissions, whitelist and restrict IP addresses and maintains regulatory compliance with international certifications.

maintain-data-security-with-access-level-permissions
enhance-agent-onboarding-experience-with-your-knowledge-base

Enhance Agent Onboarding Experience with Your Knowledge Base

Make onboarding a breeze with intelligent conversational AI. Our AI taps into your enterprise knowledge base to answer L1 queries, provide personalized guidance, and even offer interactive tours and recommendations tailored to each new employee's role and needs.

Get Insights into Knowledge Gaps & Search Analytics

Gain valuable insights into user search behavior with SearchUnify's powerful analytics. Identify popular search terms, content gaps, and areas for improvement. Archive outdated content, boost relevant articles, and continuously optimize your knowledge base for maximum impact.

get-insights-into-knowledge-gaps-search-analytics

SearchUnify for Multiple Knowledge Management Platforms

Drive knowledge consumption with SearchUnify’s native connectivity for multiple enterprise digital properties

searchunify-for-sf-platform
SearchUnify for Salesforce

Boost employee productivity and redefine access to enterprise information with SearchUnify for Salesforce Platform

Learn More

su-sharepoint
SearchUnify for Sharepoint

Leverage the power of cognitive search within Sharepoint to supercharge employee productivity, teamwork & knowledge collaboration

Learn More

searchunify-for-madcap
SearchUnify for MadCap Flare

Amplify the capabilities of your documentation platforms and get rich content insights with SearchUnify for MadCap Flare

Learn More

su-adobe
SearchUnify for Adobe Experience Manager

Create powerful knowledge discovery experiences for your customers and marketing teams with SearchUnify for AEM

Learn More

Frequently Asked Questions

How does SearchUnify help in Knowledge Management?

arrow-up

SearchUnify optimizes the knowledge management lifecycle end-to-end. It helps in Knowledge Sourcing, Knowledge Capture and Creation, Knowledge Structure, Knowledge Discovery, Knowledge Sharing and Reuse, Knowledge Presentation, Knowledge Maintenance, and Optimization.

How does SearchUnify help in knowledge discovery?

arrow-down

The new-generation cognitive search unifies disparate content sources and presents relevant, contextual, and personalized information, thereby improving content findability and user experiences.

What is FRAGTM and how does it help in delivering accurate answers?

arrow-down

FRAGTM stands for Federated Retrieval Augmented Generation. Integrated as a profanity layer within all our applications, this ensures a secure and personalized experience for all users with granular user permission controls. It retrieves only relevant and accurate information from the predefined set of data sources.

How does SearchUnify identify subject matter experts?

arrow-down

SearchUnify’s GenAI frameworks analyze digital footprints like publications, internal contributions, and records to surface the most knowledgeable individuals for a specific topic.

Does SearchUnify provide analytics on user behavior?

arrow-down

Yes, SearchUnify offers powerful analytics to track search trends, zero-result queries, and content performance, helping you optimize your knowledge management strategy.