SearchUnify for MadCap Software
From seamless information discovery to rich dynamic snippets, unlock the true potential of your content and documentation developed with SearchUnify’s cognitive technology.
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SearchUnify’s cognitive technology fuels your MadCap Flare search functionality by making your documentation website a one-stop shop for content discovery. Integrate any and all of your content repositories with out-of-the-box connectors and streamline the search experience for users.
Enhance your MadCap Flare search experience with SearchUnify’s AI-powered algorithms. These leverage machine learning and natural language understanding to learn continuously from user behavior, ensuring the most relevant search results appear first. This drives engagement and satisfaction.
SearchUnify converts MadCap Flare menus and sub-menus into intelligent facets, preserving your content’s structure and hierarchy. This eliminates confusion, enforces consistency, and scores additional accessibility points across channels.
Optimize your MadCap Flare search experience with SearchUnify’s advanced analytics. Track key metrics like case deflection, user engagement, and content gaps. These insights help you quantify your documentation’s value and make informed decisions to improve user experience.
SearchUnify’s NLP capabilities transform MadCap Flare’s end-user search experience by analyzing input and offering real-time query suggestions and auto-completions. Enhance search further by adding synonyms or brand-specific jargon for a more intuitive search experience.
Secure your MadCap Flare search experience with role-based access permissions. SearchUnify ensures your documentation portals maintain strict controls over user roles and permissions, protecting sensitive content while providing seamless discovery.
We wanted our service engineers to utilize the immense KB to its full potential. However, finding case-resolving content wasn’t particularly easy. They needed to wade through the countless irrelevant results in a bid to find helpful content. After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
SVP - Customer Success, CyberArk [earlier Idaptive]
SearchUnify enhances MadCap Flare search by offering AI-powered relevance, federated search, and intelligent navigation, ensuring users quickly find the most relevant content.
Yes, SearchUnify’s federated search integrates multiple content sources, creating a seamless search experience beyond just MadCap Flare search.
SearchUnify enforces role-based access permissions, ensuring only authorized users can access specific content in MadCap Flare search.
NLP in SearchUnify auto-completes queries, recognizes synonyms, and handles brand-specific terminology, making MadCap Flare search more efficient and user-friendly.
Search analytics offer insights into user behavior, content gaps, and search performance, helping refine and improve MadCap Flare search strategies.
Yes, SearchUnify delivers rich dynamic snippets in MadCap Flare search, enhancing content previews and user engagement.
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