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SearchUnify for
ServiceNow

Extend the capabilities of your ServiceNow instance with cognitive search and resolve more incidents quickly and proactively

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Enable Your Support Agents to Resolve More Queries Faster

Leverage AI to take your customer service to the next level – from request to resolution

Unify Disparate Content Sources

Answers to your customers’ queries reside in multiple knowledge bases within your organization. Your support agents have to constantly move out of the ServiceNow console to retrieve incident-resolving content from these silos. You can help speed things up by providing them with seamless access to scattered knowledge inside the ServiceNow infrastructure.

Boost Agent Productivity with Greater Relevance

Customer Satisfaction (CSAT) takes a hit when your customers get irrelevant responses to their queries or help content that they’ve already tried. Empower your support reps with insight into the customer journey before they contacted your support team. Leveraging this insight, your support reps can always provide better and more relevant solutions in the first call/contact.

Improve FCR with Insights into Customer Journey

SearchUnify’s rich insights into customer journey enables agents to personalize customer service interactions and boost FCR by leveraging the ability to review user activity across all touchpoints, in real time.

Fill Existing Content Gaps

SearchUnify combines AI with deep learning to provide rich insights into incidents that are resolved, closed or canceled. Once you understand what content helped your agents resolve queries successfully and what they searched for but couldn’t find, you can improve your content strategy and fill the content gaps if there are any.

Here's What the Best in Business Have to Say About SearchUnify

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Read Reviews on Gartner Peer Insights

By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.

Jim Atkinson

President and Chief Customer Officer, Bluebeam, Inc.

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For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

Giri Iyer

Chief Customer Officer, Rubrik Inc.

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Master the Art of Self‑Service & Support

Know the latest trends and best practices in customer support

View all Resources

Webinar

Cognitive Search for Smarter Self-Service & Support

Watch Webinar

E-Book

Leverage Search to Drive Value from KCS

Download E-Book

Datasheet

Cognitive Search for ServiceNow

Download Datasheet

E-Book

Upskilling Your Agents and Improving Contact Center Quality with Cognitive Search

Download E-Book

Webinar

Cognitive Search for Smarter Self-Service & Support

Watch Webinar

E-Book

Leverage Search to Drive Value from KCS

Download E-Book

Datasheet

Cognitive Search for ServiceNow

Download Datasheet

E-Book

Upskilling Your Agents and Improving Contact Center Quality with Cognitive Search

Download E-Book

Webinar

Cognitive Search for Smarter Self-Service & Support

Watch Webinar

E-Book

Leverage Search to Drive Value from KCS

Download E-Book

Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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