Agentic AI

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

October 9, 2024

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Design Strategies to Transform Your Support Portal into a Self-solve Engine

October 3, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAG<sup>TM</sup>

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAGTM

September 30, 2024

Explore fine-tuning LLMs vs. contextualizing with SearchUnifyFRAG™ for personalized support, offering efficiency without the complexity of extensive fine-tuning.