AI in Support

Why Tone Matters: Unlocking the Secrets of Customer Psychology

Why Tone Matters: Unlocking the Secrets of Customer Psychology

January 8, 2025

Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.

Revolutionizing Customer Support: How an Intelligent Front Door Streamlines User Experiences with GenAI

Revolutionizing Customer Support: How an Intelligent Front Door Streamlines User Experiences with GenAI

January 6, 2025

Learn how the Intelligent Front Door framework uses GenAI to enhance customer support by improving self-service, routing, and resolution times.

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Design Strategies to Transform Your Support Portal into a Self-solve Engine

October 3, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.