Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.
Remote working brings a horde of challenges related to work models and distributed workforce to the table. Unveil what they are & how NETSCOUT is overcoming them.
The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.
It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.
This blog post covers the crucial Knowledge-Centered Services (KCS) metrics that will help improve agent workflows and operational efficiency. Read now!
Enterprises have always struggled to capture and manage knowledge. This blog post details a robust framework to build an effective KM strategy to make your customer service game stronger than ever. Read on!
Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
