Customer Experience

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

August 22, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

Why Your Contact Center Can’t Afford to Ignore AI?

Why Your Contact Center Can’t Afford to Ignore AI?

August 14, 2024

Revamp your contact center with AI. Overcoming challenges, boosting efficiency, and enhancing customer satisfaction. Discover SearchUnify AI-powered solution, SUVA.

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized  Conversations

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized Conversations

July 8, 2024

Natural Language Processing (NLP) and large Language Models (LLMs) have revolutionized chatbots, ushering in a new era of meaningful conversations. This blog reveals!

The Power of Customer Learning: Cultivating Engaged and Empowered Users

The Power of Customer Learning: Cultivating Engaged and Empowered Users

June 11, 2024

Bridge the gap between product potential & user engagement with customer education. et the insights on creating a world-class customer learning experience.

Elevate Your Knowledge Management with LLMs: A Syntellis Case Study

Elevate Your Knowledge Management with LLMs: A Syntellis Case Study

March 29, 2024

Struggling with limited knowledge creation, lack of VOC, and limited content findability? Syntellis conquered all with SearchUnify. To learn how, read on.

The Rise of GenAI-powered Virtual Assistants for Business Success

The Rise of GenAI-powered Virtual Assistants for Business Success

February 20, 2024

Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more to see how GenAI solves this problem.

The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

February 6, 2024

Join us to Celebrate SearchUnify’s success in securing 1st rank in the Enterprise Search Data Quadrant Report by SoftwareReviews. Learn more!!

SearchUnify 2023: A Comprehensive Year in Review

SearchUnify 2023: A Comprehensive Year in Review

February 1, 2024

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipate what 2024 holds for innovation and excellence.

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

January 11, 2024

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation of customer support. Learn more

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

January 6, 2024

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.